Address
Form of workat Umpqua Bank in Spokane, Washington, United States
Job DescriptionCall Center Agent Il - $1,000.00 Signing Bonus!
Retail Banking Group
Lakewood,
Washington
Spokane,
Washington
Description
About Us:
Umpqua Bank is a publicly traded financial holdings company which offers banking, lending, and wealth management services to our personal, business, and commercial customers. Headquartered in Lake Oswego, Oregon with 4,000+ employees and operations across Oregon, Washington, California, Idaho, Arizona, Colorado, and Nevada. It's an especially exciting time to join our team as, upon the completion of the merger with Columbia Bank, we grow to become a leading western regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
About the Role :
Involved. Innovative. Enthusiastic. These are just a few words that describe the Call Center Agent. As you can see, we're not your average bank and we are not looking for average people.
+ Answer calls and/or respond to emails.
+ Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.
+ Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.
+ Suggest appropriate products and services to existing and prospective customers and cross-sell other bank services such as Visa Credit Cards.
+ Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments.
+ Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
+ Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
About You:
+ Requires completion of high school, vocational training, or equivalent.
+ 1-2 years customer service experience required, Call Center environment preferred.
+ Intermediate reading, writing, and arithmetic skills.
+ Strong verbal communication skills.
+ Requires the ability to multi-task and work with over 25 software applications.
+ Requires intermediate computer skills, including MS Office and banking software.
+ Learns Bank's processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-tra
To view full details and how to apply, please login or create a Job Seeker account
