Call Center Agent $24/Hr

Now Hiring!!! Full time, Part time

$23.00 - $24.00 an hour

Vacaville, California

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you’re working with the best to build a safer future.

People: Inter-Con is more than a company, it’s an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits that include flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con!

Employment Opportunity

Sometimes the threat to life, destruction of critical infrastructure or damage to the environment is so severe that a specially trained and equipped security force is needed. When that happens, Inter-Con turns to its Security Officers. As part of this elite team, you will secure some of our most vital assets. You will be trained in enhanced security procedures and be exposed to cutting edge technology. The qualifications are high, and the training is rigorous, but if you make it, you’ll join one of the most exclusive clubs in the Inter-Con family. As a Security Officer you are at the tip of the spear when it comes to the advanced security solutions, we provide our clients every day.

Specific benefits include:

Recognition and Reward Programs.
Training and Career Development.
Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.
Uniform and equipment provided
Additional benefits vary depending on position.
Specific Requirements

Job Details:

This position monitors station specific alarms, events, and may assist in other day to day operational needs (such as, but not limited to training new operators, maintaining contact lists, trackers and conducting security equipment checks). When alarms and events come in via computer programs or phone calls, the operator uses computer software and other tools such as security cameras, access systems, etc. to assess the alarm and determine an appropriate course of action to effectively respond to the event. This includes contacting Law enforcement or local security teams. All actions taken by the operator to assess and respond to their alarm events are documented either in a daily activity report or incident report depending on severity of the event. These procedures associated with these responsibilities are documented and new operators go through four weeks of training to learn the procedures. The CCO also supports staffing within the operation while on shift either as a floater or to provide additional shift coverage when openings occur. Operators must remain flexible and able to quickly modify work habits appropriately when changes are implemented

Qualifications: Minimum qualifications include at least one or more of the following:

• Two (2) years of security operation center experience.
• Two (2) years of experience working in law enforcement or 911 dispatch.Three
• (3) years of experience working in a Call Center*
• Five (5) years of experience working in customer service.
• Possess a DD214 with 2yrs service minimum in command center or GSOC environment.
• Associates degree in Criminal Justice, Computer Science, Homeland Security, Information Technology, or related field

Work Environment and Schedule:

• Job operates in client sites which could be indoors or outdoors.
• Position requires prolonged standing and walking, in the performance of daily security activities.
• Open availability Nights, Weekends, Holidays and overtime as directed (overtime occurs).

Work various shifts and Holidays as assigned.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/for more information.Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822

Job Type: Full-time

Pay: $23.50 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Preferred)
• Computer skills: 2 years (Required)
• Customer Service: 5 years (Preferred)
• Typing Skills: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person