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Title: Warranty Call Center Agent
Location: Remote - Fountain Valley, CA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
What Your Day-to- Day Responsibilities Include
Research and correct campaign claim coding issues to improve overall quality
Respond to incoming emails (before the end of the next business day)
Identify and assess gaps on returned campaign claims
Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims
Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action
Process internal audit department chargebacks
Update monthly and weekly campaign reports
Debit recall claims if such documentation is out of compliance
Attending weekly campaign meetings
Research and respond to campaign inquiries within the company
Debit or debit/credit campaign claims as necessary
Research Date of First Use Requests and update system accordingly
Research and update Branding of VINS
What you bring
Minimum 1 year of experience with Microsoft office
Minimum 1 year of experience with IBM AS/400 is desired
1 year of experience performing general office duties is desired
1 year of experience in an automotive-related field is desired
Excellent oral and written communication skills.
Excellent problem-solving skills
Ability to apply Deductive and Inductive reasoning to produce logical conclusions
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00 to $24.00 hourly based on current experience.
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