Call Center

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance – NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory flu vaccine organization.

Pay - 19/h

Description of Duties:

• Answer and address incoming calls. Schedule appointments for all centers and departments (excluding Dental) based on provider availability.
• Verifies and updates patient demographic information and advises the patient regarding any requirements of the visit.
• Reviews where registrations forms and other documents can be accessed prior to patient arriving in the office.
• Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options and schedules patient to meet with Registration Assistance Coordinator to determine slide qualification.
• Initiates patient visits on eClinicalWorks and creates the patient superbill.
• Monitors patient flow through the clinic—from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time.
• Functions as a Front Desk Specialist when needed. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services.
• Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools.
• Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all.
• Provides interpretation services as needed or requested.
• Other duties as assigned or are in the best interest in the care and safety of the patient.