Call Center Specialist

The individual will be required to pass the Agency background check and a separate client required background prior to the start date. The second background may take 2-3 weeks to complete. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition, there may be a temp-to-permanent hire opportunity in the future.
Please notify applicants of Client site access protocol for on-site interviews and requirements for employment.
RESPONSIBILITIES:

• Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
• Learn our portfolio of Energy Conservation programs
• Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
• Discuss eligibility requirements as defined in the terms and conditions
• Partner with program teams to ensure timely resolution of customer inquiries
• Route customers to the appropriate Energy Conservation program

QUALIFICATIONS:
Basic Qualifications:

• High School Degree or Equivalent
• Prior Call Center experience, prefer a minimum of 3 years prior experience in Call Center environment
• Working knowledge of Call Center practices and technology
• Polished verbal communication skills
• Interpersonal skills, ability to quickly establish and maintain rapport with customers

Additional Qualifications:

• Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
• Saturdays may be required in future (one Saturday a month)