Cae Manager-Family Support

Summary/Objective
Under the direction of the Regional Manager, the Family Support Case Manager is responsible for directly interacting with customers to assess their needs, both immediate and long range to determine an individual service plan. The Case Manager completes customer enrollment, service delivery, and case management to improve the economic stability and overall wellbeing of the clients. The position requires detailed record keeping, data entry, and document management to ensure the best possible service is provided to the customer, as well as maintaining agency compliance with policies and procedures. This position routinely handles highly sensitive and/or confidential information and will represent CEDA in a variety of capacities. Must demonstrate good judgment, an ability to be approachable and professional, solid problem-solving skills, an ability to handle multiple tasks, an ability to be self-motivated and well organized, and maintain strict confidentiality.

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Essential Functions*

• Interacts directly in professional relationships with a diverse constituency of customers, vendors and partners.
• Implements assigned work programs as written to ensure achievement of objectives and outcomes.
• Performs functions of family case management including assessing family needs, assisting customers in receiving the services and accessing resources, coaching, and tracking customer progress and outcomes.

• Maintains accurate and thorough customer files.
• Enters and maintains accurate and timely data in prescribed database systems and tracking instruments.
• Identifies internal and external resources for referrals for additional services as needed.
• Assists the department in maintaining strong community and vendor relationships.
• Conducts outreach and customer recruitment as needed.
• Prepares weekly service reports and other reports that correspond to job responsibilities.
• Participates in regular staffing meetings and trainings as required.

• Other duties as assigned.

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Knowledge, Skills, and Abilities*

• Ability to plan and manage workflow.
• Solid case management skills including critical thinking, interviewing, teaching, negotiation, collaboration, advocacy, and cultural sensitivity.
• Strong communication skills, including the ability to speak and write effectively and professionally.
• Experienced in Motivational Interviewing: Listening with empathy, understanding the customer’s motivations, and empowering the customer.

• Skilled in documenting confidential information.
• Skilled in needs assessment, social stories, and background analysis.
• Experienced in creating action plans and smart goals.
• Strong rapport-building, empathetic, and able to meet people where they are.

• Ability to problem-solve and perform critical thinking.
• Ability to relate to professional personnel and customers from diverse socioeconomic backgrounds.
• Attention to detail and timeliness in meeting deadlines.
• Self-motivated, have initiative and the ability to work independently with minimal supervision.
• Ability to work effectively as part of a team.

• Computer literate; proficient in Adobe and in Microsoft Office Suite: Word, Excel, Teams, PowerPoint, SharePoint, and Outlook.

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Supervisory Responsibility*
This position has no supervisory responsibilities.

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Work Environment/Travel*
While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area. Some local, county, or state travel may be required. Employee is required to sit, use hands, stand, stoop, walk, talk, and listen while performing duties. General office equipment including personal computers, scanners, copiers, faxes, desk- and smartphones, and software programs. Occasional travel of distance, especially throughout the Cook County region, may be required, including overnight stays. Other travel of distance may be required. If driving on behalf of CEDA business, must possess and maintain an applicable Illinois Driver License, clean driving record, and Auto Insurance that meets the State requirement.

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Physical Demands*
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

While performing the duties of this job, the employee is occasionally required to stand; walk; view a computer screen for long periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; use hands in a repetitive motion when typing, climb stairs; balance, stoop or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Requires normal range of hearing. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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Position Type/Expected Hours of Work*
It is an administrative support level position requiring the exercise of discretion and independent judgment and is required to work a full-time work week, as designated by the CEDA Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours.

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Required Education and Experience*

• High school diploma or equivalent required.
• One to three years’ experience in social service case management; or equivalent combination of education and experience.

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Preferred Education and Experience*

• Bachelor’s degree from accredited college or university.
• Experience working in a community nonprofit or human service agency.
• At least 2 years’ experience in case management and case noting skills.
• Experience working with low-income diverse populations.
• Verbal and written bilingual skills preferred, especially Spanish.

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AAP/EEO Statement*
CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.

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ADA Statement*
The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Other Duties*
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.58 - $24.20 per hour

Work Location: In person