Business Systems Analyst - Lead

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Responsibilities

• Lead the BSA team- be responsible for the day to day execution of the department, create new processes and procedures for continuous improvement, and overall ensuring the accuracy, efficiency and success of the group
• Work directly with clients (at all levels of management) and internal stakeholders to establish and define scope, high level and detailed requirements.  Demonstrated knowledge of the products and services and how to best fit existing offerings with customer's requirements.  You will become a high-level expert on FreedomPay's platforms and offerings and be able to fill in gaps on the fly and bring back specifics for the engineering and product teams to answer.
• Work to define requirements, architecture, dependencies, and scope for scaling the FreedomPay platform. This includes hardware, servers, networking, storage, and physical datacenters.  
• Understand data flow between all aspects of the platform to inform requirements for data synchronization and failover across multiple databases and platforms.
• Manage all facets of project artifacts and documentation (requirements, design, release information, training material, flow diagrams, communication artifacts, approvals, etc.)
• Participate in the creation of statement of work contracts, proposals, quotes and estimates
• Structure deliverables into stories and help drive Sprint plans and sprint execution
• Establish communication plans and schedules.  Provide frequent project updates to all stake holders within FreedomPay.
• Coordinate meetings with clients, partners, integrators, and internal resources such as engineers, system integration analysts, etc.

Experience and Qualifications

• Bachelor Degree or higher in Engineering, Computer Science, Management, MIS, or related discipline
• Comfortable working in a fast paced, somewhat unstructured, and entrepreneurial environment
• Capable of understanding client issues and requests, then translating them into an appropriate solution
• Self-starter, strong management presence, quick learner
• Possess an eagerness to learn the details of the platform and services we provide, both technically (how they work) and from a merchant's perspective (how they are used)
• MS Project, MS Office, MS Visio
• Agile tools, such as Jira, Rally, VersionOne
• Experience delivering software development and infrastructure related IT projects across multi-faceted teams
• Demonstrated strong leadership, decision making, risk management, and problem solving skills and experience
• Interfacing with external and internal stake holders and SME's, and C-level personnel
• Delivered projects using various software development methodologies, including Waterfall, and Agile SCRUM
• Experience translating business process and requirements into deliverables.  You will be asked to conduct "JAD" sessions with clients to help guide and drive requirements definitions. 
• Experience within the payments and/or financial services industry a plus

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.