Business Systems Analyst (Field Management Systems)

This position supports the day-to-day business Field Management Systems (FMS) applications including Outage Management System, Workforce Dispatching and Field Work Management.

Under general supervision, performs professional work that reviews, analyzes, and evaluates business needs to drive system solutions to support business strategies. Incumbents function as a liaison between IT and the business groups, using both technical and business expertise. Collaborates with business managers, user groups, technical teams, and product vendors in identifying configuration or design enhancements to improve the functionality of assigned systems to meet business demand.  Work requires knowledge of all business system analysis tools, processes, methodologies, and standards for business requirements information gathering, analysis and documentation, sufficient to perform a broad range of professional activities. Guidelines are limited, requiring initiative and resourcefulness in researching policies, precedents, and patterns to develop appropriate solutions that cross organizational lines. Resolves new and unusual problems and recommends solutions to unique situations and circumstances. Completed work is evaluated for technical soundness, viability and appropriateness of solutions and effectiveness in meeting requirements or specified results.  Regular contact with others in technical and non-technical positions, vendors and a variety of external agencies or government entities is required to gather information, plan, coordinate, or advise on work efforts or to resolve business system interface problems.

• Provide customer service support to end-users.
• Provide support, maintenance, and enhancement of system functionality
• Collaborate with team to ensure the stability, integrity, security, and efficient operation of Business Systems. 
• Provide guidance on application functionality and capabilities. 
• Define, modify, and configure systems to meet business needs. 
• Consult with users to identify business needs, document business requirements, and translate into technical specifications. 
• Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding.
• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.
• Review delivery team output to ensure requirements are interpreted and met correctly, define, and execute test cases for testing, debug and troubleshoot, and assist with training.
• Lead team involved in completion of project assignments, requiring proficient knowledge of project management.
• Monitors overall Business System effectiveness and recommends potential improvements.
• Performs other job-related work as assigned.

Bachelor's degree inBusiness, Information Systems, Logisticsor related field AND four (4) years of experience                                           OR Eight (8) year combination of education, training, and experience. Professional experience must be in Outage and Field Management systems. Required to assist in maintaining 24 X 7 systems availability. A valid Driver's License is required prior to employment and must be maintained during employment in this classification. Certification, registration and/or training specific to assigned area may be required during employment in this classification.   The full salary range for this position is $65,397.05 - $99,262.96. Salary will vary based on education, experience, skills, and abilities.