Business Support Administrative Assistant

This position is responsible for the consistent and efficient facilitation and generation of new data,
including processing and claims files and proper distribution of this information, in all formats, to the
appropriate parties, including Partner Companies. This position provides administrative support for
maintaining and processing the data, including preparation and distribution of routine reports and projects
as needed by Mutual Boiler Re. This position is also responsible for ensuring proper maintenance and
data quality of MBRe’s records, providing phone support coverage during MBRe’s normal hours of
operation, processing small claims, and providing adjustment and administrative support for the MBRe
staff.

Receive, identify, prepare, and maintain processing and claims records and enter data into MBRe’s system in accordance with current procedures. Distribute as appropriate MBRe team members. Processes accurate data into the XBOSS system within established time frames as directed.
•Assist, as requested and under the direction of an Mutual Boiler Re team leader or manager, in administrative tasks associated with the adjudication of claims or processing of data. Perform an active role as a servicing team member by participating, where directed, in each phase of the Partner Company Servicing Process, attending Partner Company Assessment meetings, and providing input and feedback as appropriate.
•Assist in managing the fax mailbox and MBRe telephone line, and ensure MBRe is meeting the standards for processing files and creating new losses. Support of all other groups assisting MBRe processing and claims activities.
•Assist, as requested, in the processing of claims.
•Prepare, approve, and distribute loss runs and reports as requested.
•Complete licensing course and track all adjuster licensing

Education
2 Year / Associate Degree Associates Degree or equivalent industry experience

Experience
2 – 3 years of general office experience

Skills
Knowledge of Microsoft office, more specifically Outlook, Teams, Excel, and Word; strong keyboard skills; typing speed and accuracy; above average oral and written communication skills; interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented