Business Office Support Specialist

Position Summary:

Performs necessary functions to support various areas within hospital Business Office. Primary duties include support for patient registration, patient charging, scheduling, accounts payable, and accounts receivable.

Essential Functions:

The Assistant functions include, but are not limited to, the following:

1. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.

2. Assist with entering patient charges and payments along with correcting errors and inaccurate information in hospital database. Responsibilities include entering and updating data, as well as monitoring, verifying, confirming, and distributing final schedules.

3. Assist with review of claim denials from the rejection report and performs claim follow-up based on policy.

4. Assist with entering accounts payable.

5. Assist with reviewing and calling on accounts receivable.

6. Assist with performing monthly bank reconciliations.

7. Assures customer satisfaction by resolving inquiries via phone, walk-in patients, mail correspondence and accurate account review.

8. Establishes and maintains good rapport and cooperative relationship with medical staff, co-workers, supervisors and others.

9. Mission/Vision/Core Values

· Maintains professional, pleasant and effective communications both internally and externally.

· Exhibits integrity, courtesy, and respect for others.

· Presents self in a positive manner reflected by personal attire and etiquette.

· Maintains confidentiality of hospital and department information with no infractions.

· Promotes the hospital's image and maintains a positive and helpful attitude toward employees, physicians, visitors, and the community to enhance the hospital's reputation as a health care center.

Duties and Responsibilities:

The Assistant responsibilities include, but are not limited to, the following:

-Continuously assess and improves the department's performance.

- Completes and maintains skills necessary for position (refer to Competency checklist) including orientating to new technology, procedures etc. necessary for position.

-Employee reflects and is supportive of Edgewood Surgical Hospital to the hospital’s ethical and compliance principles in his or her daily activities.

Qualifications:

-Must possess good oral and written skills, must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital.

-Must have the physical ability to maintain a medium percentage of sitting standing with a low percentage of standing and walking. Lifting is light with some frequency of lifting, bending and reaching over head. Occasional pushing/pulling, kneeling or climbing ladders.

-Knowledge of medical/surgical terminology.

-Good planning and organizational skills.

-Ability to communicate effectively, both orally and in writing.

-Ability to work with a high degree of accuracy and attention to detail.

-Ability to work well under pressure.

-Ability to work effectively with others.

-Normal patient care environment with little exposure to excessive noise, dust and temperature changes. May be exposed to: chemicals, hazardous waste, communicable diseases, blood and bloodborne pathogens.

-Demonstrated ability to handle multiple assignments and work independently with minimal supervision.

-A professional approach to work including a strong sense of responsibility for assigned duties.

Education:

-High School Diploma (GED); some college education preferred

-Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines.

Preferred Experience and Other Skills and Abilities:

-Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; thoroughness; initiative.

-Skilled in the use of hospital computer systems preferred.

-Previous medical and clerical experience preferred.

-Customer Service experience preferred.

-Knowledge of CPSI system preferred.

Job Type: Full-time

Pay: From $16.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Transfer, PA 16154 (Required)

Work Location: In person