Business Services Representative

Position qualifications:

High School graduate or equivalent; three (3) years previous office or call center experience preferred; strong computer and customer service skills in a business setting required.

Job purpose:

As the first point of contact for clients calling Mind Springs, the Patient Representative provides a broad range of customer services skills that support clients and community partners. Provides navigation for incoming customer calls to obtain appropriate services.  Provides consistent, quality customer service to consumers and staff of both the local office and rural offices within the Mind Springs Health organization.  Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA regulations. Supports all activities essential to efficient, daily office operations.

Knowledge, Skill & Ability

• Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
• Ability to operate standard office equipment including calculator, copy machine, fax and multi-line telephone.
• Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
• Ability to organize and prioritize workload in a sometimes hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
• Must be able to work with co-workers who are not located in the same physical building.
• Ability to learn through teleconferencing and web-based demonstrations.
• Ability to make sound decisions in the absence of supervision.
• Ability to organize and prioritize work assignments with moderate supervision. 

Working Conditions/Physical Demands: 

Employee must occasionally lift and/or move up to 25 pounds.  Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop.  Must have ability to sit for longer periods of time at a computer. Employee must be able to travel between Mind Springs Health sites. May be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental disorders.  Possible potential for exposure to communicable disease. The noise level in the work environment is usually moderate.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.