Business Services Manager

Salary $55,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Coordinator of Business Services position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

The Coordinator of Business Services’ overall responsibility is to build business relationships with current and new clients, ensuring that leads are followed up on by Business Services Representatives and Job Developers. This is a hands-on position with oversight of the Business Services unit with the expectation that all benchmarks will be met and exceeded.

Successful Elements:

• Oversee daily function of Business Services Team and scheduling of staff
• Coordinate outreach sessions by engaging resources including, chambers of commerce, businesses, economic development organizations, and industry partnerships alongside Director of Business and Community Engagement
• Work with the Workforce Development Board’s Strategic Innovation Officer to identify and support sector-based strategies
• Develop and present electronic presentations
• Ensure all data is entered in a timely and efficiently into system(s) of record
• Assist in the development of a communication plan in coordination with the WDB
• Oversee the planning and coordination of regional forums, job fairs, recruitment events
• Develop a network for potential business leads
• Develop and conduct Business Services Team meetings with community partners to work collaboratively to address workforce needs
• Analyze and understand labor market information; identify and target potential business leads, especially those with high-priority occupations (HPOs)
• Conduct cold calling and external blitz strategies to expand employer base
• Set up meetings with employers and provide an overview of our Business Services
• Refer employer to appropriate team member, depending on requested service
• Understand and promote the On-the-Job Training (OJT) program and Registered Apprenticeship (RA) program to eligible employers
• Attend networking events and conferences
• Develop strategic quarterly business plans
• Attend required meetings and apprise staff of discussions held at these meetings
• Monitor quality of referrals provided to jobseekers
• Conduct random quality assurance checks with businesses and jobseekers
• Support team members in completion of all tasks
• Other duties as assigned
• of all tasks
• Other duties as assigned

Required Experience:

• Three to five years of professional experience in sales or a related business relationship management capacity
• Previous management and customer service experience required
• Ability to conduct cold calls with appropriate phone etiquette
• Excellent presentation skills
• Proficient in Microsoft Office applications
• A valid driver's license and clean driving record required

Preferred Education:

• Bachelor’s degree or equivalent experience required

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support!