Business Service Specialist

 Business Service Specialist

Department: Enrollment Center

Location: Eastern Campus

Reports To:  Interim Campus Director

Recruitment Type:  External/Internal 

Requisition ID: req4643 

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F, 8:30am-5pm) with occasional evening and Saturday hours during peak periods.

Number of Openings:  1

Job Description:

SUMMARY

Compiles and verifies credit card, cash and check data and computers charges and payments to the College. Provides customer service and assistance to students and the public related to business related matters.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

       Reviews student related Financial Aid, Enrollment Center and Student Accounting screens and processes necessary corrections/adjustments on the Banner student information system.

       Distributes and collects customer surveys and participates in departmental customer care initiatives.

       Interacts effectively with other departments within the College regarding student accounts, installment plans, financial aid matters and the reconciliation of various departmental deposits made at the Enrollment Center.

       Accepts vehicle registrations and parking permit fees and sells visitor parking and RTA bus passes.

       Loads the parking visitor pay stations and My Tri-C Card cash loading stations.

       Issues the My Tri-C Card ID's and processes payments and charges.

       Assists with inquires for information and makes the appropriate referrals.

       Troubleshoots customer issues and provides follow-up in a timely manner.

       Processes student account and miscellaneous transactions, including payments and charges, reconciliation of student accounts and balances cash drawer.

       Performs the various functions related to the petty cash fund, such as: disbursements, reimbursements, counts, control and reporting.

       Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifying accuracy of information, tracks missing deposits, and prepares related reports.

       Processes various payment transactions including Library Fines, Massotherapy fees, and Parking Fines.

       Audits travel expense vouchers and provide reimbursements.

       Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General, and collection agencies.

       Assists management in training new employees.

       Files documents and reports.

       Requests and distributes travel checks for athletic teams.

       Validates and releases funds to money currier.

       May daily count parking revenue money

       Maintains security of the Enrollment Center.

       Adheres to all Enrollment Center policies and procedures and effectively communicates with Enrollment Center Director on policy and procedural issues.

       Maintains a high level of professionalism and energy.

       Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

       Performs other related duties as assigned.

 Required

• Associates Degree
• Two (2) years of equivalent full-time experience in a cash handling and reconciliation position in the banking or financial services industry and/or college/university financial environment
• Experience with an online computer based financial system.
• Must be able to use the Banner student information system and Imaging and Indexing equipment and software.
• Ability to exercise good judgment and discretion in the performance of regular work.
• Excellent written, verbal and interpersonal communication skills.
• Ability to perform bank reconciliation, prepare bank deposits and perform petty cash functions.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to be professional in interactions with internal and external customers at all times in person and over the phone.
• Ability to perform detailed work with a high degree of accuracy and attention to detail.
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to the needs of a diverse population.

Preferred

• Bachelor's degree in Accounting or Business Administration.
• Knowledge and experience with Banner student information system.
• Must be able to use Imaging and Indexing equipment and software.
• Experience with Blackboard, ID Works, Imaging and the phone system software.

WORKING CONDITIONS/PHYSICAL  DEMANDS

Must be able to occasionally lift up to 25 pounds unassisted.  Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear.  Must be able to work in a fast pace environment with a moderate noise level

Special Note: This is a Full-time (1199/SEIU)Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unitemployees at Cuyahoga Community College will be considered first for vacantpositions.
Target Hiring Rate:Minimum salary $44,754/annually

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.