Address
Form of workSalary : $47,688.00 - $64,092.00 Annually
Location : Yakima County - Union Gap, WA
Job Type: Full Time - Permanent
Job Number: 2024-03755
Department: Employment Security Department
Division: Employment Connections
Opening Date: 03/29/2024
Closing Date: 4/12/2024 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
The ideal candidate for this position possesses a strong ability to serve diverse customers both individually and in groups with empathy and professionalism. They should feel comfortable conducting outreach activities within the community to connect with job seekers and employers. Additionally, the candidate should demonstrate exceptional customer service skills and proficiency in using computers. Being highly organized and adaptable, even under pressure, is essential for success in this role.
The Employment Security Department is hiring a full-time, permanent Employment Development Specialist to join the team at Yakima WorkSource, located in Union Gap. In this role, you'll provide direct services to job seekers and employers both inside the WorkSource office and while conducting outreach in the community. You will have the opportunity to meet with employers to support their needs to match the right job with a skilled applicant. Also working directly with employers to post their jobs in our statewide database, WorkSourcewa.com, help them with their job descriptions and provide labor market information including prevailing wages. You will represent the agency in providing integrated services to all customers, directly supporting the mission of ESD by partnering to connect employers and job seekers.
NOTE:
This position requires the ability to communicate effectively and clearly in both English and Spanish.
Duties
As a Business Services Specialist, you will assist employers to meet their labor needs by conducting activities that will match job seekers to employer openings. You will conduct outreach to employers to discuss with them hiring, set up hiring events, job, and resource fairs You will participate with community partners to build on a business services committee, contribute your time and expertise in employer outreach services. To support employers, you will provide staff-assisted customer services, to ensure they have the qualifications for the job listings you help create by conducting group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs. Administering skill, interest, and aptitude tests using formal tools, identifying employment and/or training goals, developing, and monitoring service plans, and developing recommendations for continuous engagement.
Some of what you will do:
Qualifications
Required:
OR
OR
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelors Degree = 4 years | Master's Degree or Higher = 5 years
Core Competencies:
Accountability: Accept personal responsibility for work and actions.
Communication Effective: Effectively convey ideas and information.
Critical Thinking: Use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
Customer Service: Commit to providing value-added services to external and internal customers.
Inclusiveness: Actively work to live out our Agency's values (see ESD Value Lens) by embracing diversity, different perspectives, and ensuring our workplace is a welcoming, possibility-infused resource for all customers and coworkers.
Interpersonal Abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.
Additional Requirement of Employment:
Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
NOTE: Only completed applications will be considered.
Supplemental Information
Why work with us?
Ouragency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday...
Location : Yakima County - Union Gap, WA
Job Type: Full Time - Permanent
Job Number: 2024-03755
Department: Employment Security Department
Division: Employment Connections
Opening Date: 03/29/2024
Closing Date: 4/12/2024 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
The ideal candidate for this position possesses a strong ability to serve diverse customers both individually and in groups with empathy and professionalism. They should feel comfortable conducting outreach activities within the community to connect with job seekers and employers. Additionally, the candidate should demonstrate exceptional customer service skills and proficiency in using computers. Being highly organized and adaptable, even under pressure, is essential for success in this role.
The Employment Security Department is hiring a full-time, permanent Employment Development Specialist to join the team at Yakima WorkSource, located in Union Gap. In this role, you'll provide direct services to job seekers and employers both inside the WorkSource office and while conducting outreach in the community. You will have the opportunity to meet with employers to support their needs to match the right job with a skilled applicant. Also working directly with employers to post their jobs in our statewide database, WorkSourcewa.com, help them with their job descriptions and provide labor market information including prevailing wages. You will represent the agency in providing integrated services to all customers, directly supporting the mission of ESD by partnering to connect employers and job seekers.
NOTE:
This position requires the ability to communicate effectively and clearly in both English and Spanish.
Duties
As a Business Services Specialist, you will assist employers to meet their labor needs by conducting activities that will match job seekers to employer openings. You will conduct outreach to employers to discuss with them hiring, set up hiring events, job, and resource fairs You will participate with community partners to build on a business services committee, contribute your time and expertise in employer outreach services. To support employers, you will provide staff-assisted customer services, to ensure they have the qualifications for the job listings you help create by conducting group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs. Administering skill, interest, and aptitude tests using formal tools, identifying employment and/or training goals, developing, and monitoring service plans, and developing recommendations for continuous engagement.
Some of what you will do:
- Provide information about the full range of agency services and programs and direct to appropriate internal or external resources.
- Provide for continuous engagement with our employer customers, providing labor market information, coaching on job descriptions, helping them make decisions on how best to attract the talent they need in an applicant, and working with them on "employer of the day" activities offered at WorkSource.
- Refer customers to job openings, provide training if they are interested in obtaining skills to improve their employability and/or resources through WorkSource and/or partner services.
- Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
- Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
- Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
- Record and maintain case notes, service plans, program-related expenditures, and exit outcomes.
- Represent the workforce partnership, communicate and work closely with partners and stakeholders; be responsive to requests.
Qualifications
Required:
- One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency
OR
- A Bachelor's degree and two (2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
OR
- A combination of education and/or relevant experience equals six (6) or more years.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelors Degree = 4 years | Master's Degree or Higher = 5 years
Core Competencies:
Accountability: Accept personal responsibility for work and actions.
Communication Effective: Effectively convey ideas and information.
Critical Thinking: Use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
Customer Service: Commit to providing value-added services to external and internal customers.
Inclusiveness: Actively work to live out our Agency's values (see ESD Value Lens) by embracing diversity, different perspectives, and ensuring our workplace is a welcoming, possibility-infused resource for all customers and coworkers.
Interpersonal Abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.
Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- Must be able to communicate effectively in person, via telephone and in writing in Spanish and English.
- Must be able to travel on a daily or weekly basis to provide services.
Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
NOTE: Only completed applications will be considered.
Supplemental Information
Why work with us?
Ouragency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday...
