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SalaryFull-time Front Desk Clerk (Check In/Out) needed in a busy and rapidly growing Cardiology practice of 26 providers. Our Team provides extraordinary customer service to our patients in a medical office setting. The qualified candidate must be a high school graduate with a minimum of two years’ experience in a healthcare setting and /or has a strong background in customer service. Strong computer skills are required. Familiarity with Electronic Health Records (EHR – specifically EPIC), insurance, and medical terminology is preferred. Attention to detail is essential. Bi-lingual applicants are encouraged to apply. Proven ability to manage multiple tasks and perform under pressure is a must.
This position serves as the point of contact for patients at Pioneer Valley Cardiology Associates. The ideal candidate will maintain a professional environment and demeanor in the performance of role. This position is on site with no availability for remote work. The position is Monday through Friday with hours from 8am-5pm (non-negotiable) with an hour lunch daily.
Daily tasks of a Front Desk Clerk (Check In/Out) include but are not limited to:
- Assumes primary role for greeting, checking in and checking out patients
- Potentially interacting with up to 80 patients a day
- Collecting co-pays when required
- Closing of cash drawer daily
- Verification of appointments via telephone calls
- Registration of patients
- Managing provider questions via inbox messaging in EHR
- Verification of demographic and billing information for all patients
- Obtaining copies of current insurance information
- In coordination with Front Desk Lead, provides full day coverage of all Check In/Out areas
- Fields and answers questions/concerns from patients at the Front Desk
- Informs patients of changes or delays in the schedule, while working with patient and staff to determine appropriate course of action (reschedule, waiting, etc.).
- Assumes primary responsibility for accurately sorting, distributing, and processing PVCA mail and incoming faxes
- Verifying New Patient information when received and delegating that information to the correct department for scanning
- At the discretion of the Front Desk Lead and/or Site Manager, performs other duties as requested.
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Family leave
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Military leave
- Paid jury duty
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Retirement plan
- Vision insurance
Healthcare setting:
- Outpatient
Medical specialties:
- Cardiology
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical receptionist: 1 year (Preferred)
- Epic: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
