Digital Mail Operator

Under general supervision, is responsible for complete knowledge and understanding of Digital Mail Platform and business rules at client site. Ability to operate scanning equipment including Ricoh, Kodak, Canon, Minolta etc. Coordinate, preparation, prioritize, process and quality check, incoming mail and documents for scanning and electronic file conversion. Receive, Deliver or re-direct and ship physical mail. Complete all projects per customer’s requests within established time frames. Maintenance of all scanning equipment and work-space is necessary. Resolve minor technical problems (when there are paper jams or scanning output is not up to par). May also perform other related duties as required.

GENERAL RESPONSIBILITIES

• Coordinate, prepare, process projects for Digital Mail document scanning, electronic conversion, indexing, stamping. Check business rules specifications for document distribution and disposition.
• Upon completion of processing documents / electronic files quality check production and then output to the client’s Digital Mail platform.
• Delivery or redirect shipping of physical mail exempt from opening and scanning
• Communicate with end users as necessary.
• Maintain scanner quality (i.e. cleaning lens, reporting mechanical failures). Maintain required levels of quality and rates of production.
• Maintain Logs for in/out boxes for scanning. Record objective and bibliographic information as appears on documents. Create bar codes for documents. Follow document preparation procedures.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Perform other duties as requested by Manager

May at some time perform the following:

• Process outgoing mail and packages
• Send, receive and deliver faxes
• Document filing and disposition

Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the client location.

PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS

• Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing.
• May lift and/or move up to 50 lbs.

MINIMUM QUALIFICATIONS

EDUCATION

• High school Diploma or equivalent

EXPERIENCE NECESSARY

• 2-5 years’ experience working in a mailroom, scanning or records operation, or professional office environment.

KNOWLEDGE

• Full knowledge of scanning procedures in a business environment
• Familiarity with a database program to store and retrieve documents
• Substantial acquaintance with and understanding of general Mail Classes and priority level for delivery.

EQUIPMENT PROFICIENCY

• Advanced knowledge of metering, weighting, logging and other shipping procedures.
• Proficient computer skills preferred.
• Excellent Ability to perform routine functions of various equipment and systems (scanner, postage meter, tracking systems)

SUPERVISION RECEIVED

• General supervision and instructions given for routine work and detailed instructions given for new activities

BASIC QUALIFICATIONS

• Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to these positions. They set the minimum requirements, responsibilities, and skills required of the position; they are not intended to be construed as an exhaustive list of all responsibilities.

Job Type: Full-time

Pay: $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Cambridge, MA 02142: Relocate before starting work (Required)

Work Location: In person