Business Process Management Manager - Partner & Product Lead

Are you passionate about solving problems, transforming processes, mitigating risks, building partnerships, and driving exceptional client experiences? We are searching for extraordinary talent to join our growing CB Middle Office Practice Leadership Team, a global, diverse team of employees providing innovative, sustainable solutions for clients. Our team's success is possible due to the Four Pillars of Excellence, including: 1. Thoughtful Partnership - Understand evolving client needs and ensure our teams are prepared with the right tools, training, and support. 2. Quality Work - Resolve issues to the best of our ability. 3. Speedy Execution - Act with a shared sense of urgency. 4. Continual innovation - Seek new ways to enhance a client's business.

Job Summary:

In addition to the expansive knowledge you will obtain on the job, you can expect to:

• Build Strong Relationships:
  • Cultivate, maintain and develop relationships among Commercial Bank (CB), CB Global Services (GS), and CB Middle Office strategic internal business partners
  • Consistently partner with internal teams to champion and guide new projects, creating stronger partnerships that improve the experience of our CB clients and employees
  • Create strong partnerships with clients through relentless client advocation
• Rely on Data:
  • Measure, monitor, and govern process improvements using data and KPIs
  • Establish operational metrics to facilitate dialogue that builds and maintains strong interdependent relationships to advance shared goals to improve CB client and employee experiences
  • Analyze data, develop insights, and facilitate discussions with technology and transformation teams, analyze and report on partner initiatives, forecast strategic trends, and report on key metrics
• Generate the foundation:
  • of Internal partner management, data, and metrics, including its structure, governance practices, and strategic partnership framework with key internal partners

• Contribute to the design, structure, and governance processes for Internal Service Delivery, establish operational metrics to measure, monitor, and govern process improvements
• Facilitate data-driven discussions between internal strategic partners, CB Global Services, and CB Middle Office for process improvement, track process improvements with KPIs and partners with transformation, data, and technology teams to facilitate sharing of best practices
• Drive continuous improvement of the client and employee experiences; Be a relentless client advocate, Contribute to the engagement framework with partners to establish a mutual trusting relationship
• Develop strong relationships with global and regional partners to effectively execute on client requests, establish credibility, which is founded on a detailed understanding of operational data and processes
• Define business needs and negotiates internal service level agreements (SLA) while defining the standards for measurement and evaluation criteria across cost, quality, and speed
• Build governance practices around and leads partnership reviews, cultivate fact-based, data-driven decision making.
• Advise and influences senior leaders and business executives on key business decisions, incidents, and major change initiatives and work with partners to forecast demand and align resource plans to ensure availability of services

Required Qualifications, capabilities and skills:

• College degree and / or 7+ years of experience in client service, process engineering, risk management, program management, operations, technology, or portfolio management
• Prior experience operating with matrix management with demonstratable achievement
• Strong executive communication skills, written and verbal, with ability to story tell and present to senior executives, CB lines of business management teams, and equivalent stakeholders within the JPMorgan Chase wholesale franchise
• Prior experience managing strategic supplier performance and relationships a must. Candidates with these experiences and relevant exposure to treasury, credit / risk, service, onboarding, and/or KYC would be beneficial.
• Proven experience leading working groups that produce results and change
• Ability to work with technology teams to help improve user accessibility and interface

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans