Address
Form of work- Serve as a functional troubleshooter for the Stratus Financials AP, Procurement, PCard, Travel and workflow systems. Analyze and research problems and concerns. Document and compose internal tech help tickets or Oracle Service Requests with detailed functional and technical information. Work in partnership with other units within Financial Affairs, Budget and University Accounting as well as departments across campus and OTS to resolve. If necessary, re-engineer Business Processes to prevent future problems and ensure smooth operations.
- Assist with audit requests for information. Support fiscal year end functions and address any concerns as they arise.
- Analyze, re-engineer, implement, maintain, and continuously enhance Business Processes, systems, and technology within Financial Affairs.
- Coordinate with Business Analyst and Training Specialist on any documentation and training materials and communications with campus users. Manage process change as well as evaluate outcomes to ensure these outcomes are in harmony with the organization’s strategic goals. Manage the university’s Deposit Management System, responsible for tracking cash, credit card sales as well as refund/charge back protocols and reconciliation and introduce innovation when needed.
- Work with OTS and Student and University Billing Office to examine and implement Business Processes related to the new payment solutions emerging on campus. Ensure that Salesforce and TouchNet Marketplace are being used most efficiently to manage financials transactions while ensuring compliance with guidelines and policies of the university. Responsible for PCI compliance tracking and training of university staff in coordination with our 3rd party vendor.
- Serve as a member of the Stratus Financials team assisting with monthly and quarterly Oracle Cloud system release review, research, change control, testing and deployment. As a functional subject matter expert, provide feedback and participate in outside requests for operational expertise and information. Outside requests may include, but not be limited to USM Business Process review sessions, Shared Services reviews, and future technology assessments.
- Work with our Training Specialist and Business Analyst and serve as a liaison between departments on campus and to assist with change management.
- Assist in the development and support of reports and dashboards for AP, Procurement, Purchasing card and Travel Expense activities and data.
- Other duties and special Projects as assigned by the Director of Financials Systems and Technology including monthly PCard reconciliation with the State. Interact and work in conjunction with external entities, such as third-party vendors, consultants, and members of the General Accounting Division (GAD).
Qualifications and Skills
- Bachelor’s Degree and two years of relevant experience.
- General knowledge of an Enterprise System and how various modules and Systems integrate business functions.
- Strong communication and customer service skills. Knowledge of accounting and report writing software. Ability to troubleshoot and solve problems through the identification and analysis of diverse issues. Ability to organize, prioritize, follow up and track multiple projects.
- Proficient in Excel skills preferably advanced.
- Work efficiently with confidence and minimal oversight.
- University of Maryland System and Oracle Cloud Financials experience preferred.
Organization: Administration & Finance Division
Primary Location: Main Campus
Job Posting: Mar 21, 2024
