Business Process Analyst - Philadelphia, United States - City Of Philadelphia

Description

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career.

From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.

With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.

We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.

If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.

_ What we offer_
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Impact:

• The work you do here matters to millions.

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Growth

• Philadelphia is growing, why not grow with it?

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Diversity & Inclusion

• Find a career in a place where everyone belongs.

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Benefits

• We care about your wellbeing.

_ Agency Description_

The Office of the Chief Administrative Officer ("CAO") works to modernize city government and improve the efficiency and effectiveness of City services.

We focus on innovating and strengthening the city's administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery.

The following departments and functions report to the
CAO:

Human Resources and Talent, Office of Innovation and Technology, Procurement, Records, Office of Administrative Review, Office of Talent & Employee Success, Service Design Studio, and Strategic Direction & Transformation.

About the Resident Service Delivery Initiative (RSDI)

On Inauguration Day, Mayor Parker signed Executive Order 2-24, launching the Resident Service Delivery Initiative (RSDI), a long-term initiative to improve resident-focused services with goal of "tangible local government that [residents] can see, touch and feel - government that is visible, responsive and effective." In this context, a service includes one or more interactions between a resident and the City, resulting in an outcome for the resident.

The Office of the Chief Administrative Office (CAO) is collaborating with the Mayor's Office of Policy Planning & Delivery (OPPD) and the Managing Director's Office (MDO) to achieve the goals of this Executive Order by implementing cohorts of service improvement projects at set intervals
Job Description Position Summary**The Assistant Chief Administrative Office - Business Process Analyst provides advanced support to the senior leadership of the Office of the Chief Administrative Officer. The position reports directly to the First Deputy Chief Administrative officer and manages Business Process related projects as well as develop and maintain strategic partnerships with internal and external agencies and organizations. Extensive familiarity with overseeing and assessing existing processes and workflows while considering interdependencies, procedures, and requirements. Ability to manage multiple projects with mínimal supervision is essential.
Duties and Responsibilities - What will I be doing?

• Optimize productivity by designing, implementing, and testing new procedures and process maps.
• Assemble reports to document process status and changes, measuring efficiency gains.
• Maintain, update and drive the documentation of policy and procedures throughout the department, keeping them up to date in accordance with requirements.
• Track metrics and make suggestions on areas for improvement.
• Communicate findings and proposals to upper management.
• Provide thorough instructions for successful implementation of process changes.
• Work with partners to evaluate compliance and risk assessments.
• Provide thought leadership on Business Process excellence and continuous improvement. Assist in creating a culture of continuous improvement.
• Develop, drive, and owns Audit planning and remediation plans in coordination with business and Internal Audit. Address any audit remediation findings and participate in audit exercises to help explain the process and deliver materials.
• Other duties as assigned

Knowledge, Skills and Abilities Preferred

• Oversee and assess existing processes and workflows while considering interdependencies, procedures, and requirements.
• Optimize productivity by designing, implementing, and testing new procedures and process maps.
• Assemble reports to document process status and changes, measuring efficiency gains.
• Maintain, update and drive the documentation of policy and procedures throughout the department, keeping them up to date in accordance with requirements.
• Track metrics and make suggestions on areas for improvement.
• Communicate findings and proposals to upper management.
• Provide thorough instructions for successful implementation of pro