Business Partner, Process Improvement

What you'll do

In a few words...

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning...

Making healthcare awesome is key to everything we do at Abarca, and so the Strategy to Execution team helps us reach those heights through service design, project and Process Improvement, and strategy planning! From Project and Process Improvement to Innovation and Business Enabling to Strategic Management, this team tackles existing and innovative programs or processes at Abarca to rethink, reshape and rework how we do what we do.

As our Business Partner, Process Improvement, you will manage multiple medium-sized projects or 1-3 highly complex and large-sized projects. You will have overall accountability for each assigned project and be responsible for project conception through completion. Your main goal is to drive improvements to our current business processes, optimize performance, meet best practices, improve quality and enhance our client experience. 

The fundamentals for the job... 

• Responsible for the preparation and delivery of Capacity Analysis, Operational Process Improvements, Innovation Process Improvements, Kaizen Efforts, Process Assessments and Process Improvement Audits.
• Collaborate with other teams to automate processes, improve functionality, identify inefficiencies and areas for improvement, and drive advances that impact both, the team's performance as well as the client expecting deliverables.
• Analyze data using statistical process control, and other analytical models/tools to determine process opportunities and define performance indicators.
• You will be accountable for meeting project scope, time, and budget, following our Project Management and Process Improvement methodology. Especially important is meeting the client's expectations.
• You'll be expected to document status, agreements and learnings from all meetings and presentations, and lead overall coordination, status reporting and stability of project work efforts.
• Collaborate with the sponsor to support scope definition, develop implementation plans, manage milestones, develop and carry out appropriate communication plans with stakeholders; you also develop relationships with cross-functional partners and align project timelines to ensure they are completed meeting client needs.
• Assemble project plans and teamwork assignments, direct and monitor day to day tasks, identify resources needed and escalate functional, resources and timeline issues appropriately.
• Track milestones and adjust plans and resources to meet client needs including scheduling and monitoring project deliverables.
• Provide weekly/monthly/quarterly progress reports to management and clients as needed.
• Provide oversight and leadership in executing projects from planning to completion to provide results to the business.
• Provide education, training and presentation of project updates, new processes, and tools for users.
• Serve as a mentor/coach for Process Improvement initiatives with your peers and Business Partners.

****PLEASE NOTE THAT THIS IS NOT A SUPERVISOR ROLE****

What we expect from you

The bold requirements...

• Bachelor's or Master's Degrees in Engineering, Business, Economics, or a related area. (In lieu of a degree, equivalent relevant experience may be considered.) 
• 3+ years of relevant work experience in consulting, engineering, project management or managing teams.
• Experience with data analytics tools (e.g. Excel, Tableau, PowerBI, Project Server).
• Experience applying Lean Six Sigma methodologies or application of other continuous improvement tools.
• Experience leading cross-functional initiatives, driving performance, and executing on deliverables while leveraging collaboration tools and techniques.
• Experience leveraging excellent communication to achieve commitment from stakeholders, good organizational skills for projects and problem-solving experience when issues arise.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves...

• Green Belt or Black Belt training and certification.
• PMI Credential (PMP, PgMP, PMI-ACP, PMI-SP, or PMI-RMP).
• Experience in health insurance or pharmacy benefit manager (PBM) setting managing projects.

Physical requirements...

• Must be able to access and navigate each department at the organization's facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca's workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  "Applicant must be a United States' citizen. Abarca Health LLC does not sponsor employment visas at this time"

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It's simply meant to give readers an idea of what the role entails.

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