Address
Form of workWorks with Automotive Services leaders and field consultants to grow and deepen relationships with our Roadside Assistance and Approved Auto Repair Business Partners. Supports improvements in member satisfaction and network viability by targeting capacity growth and locating, developing, negotiating, and securing new partner business relationships throughout AAA Northeast territory. Manages compliance team efficiency and effectiveness in supporting service partners through onboarding, contracting and annual compliance requirements. Creates and delivers retention tools that consistently communicate benefits of affiliation.
Uses data to target geographic capacity growth requirements. Adds capacity by researching area, industry, and related services. Contacts leads, explores opportunities, and identifies high potential new providers. Adds providers to our service network.
Works with Field, Fleet and Dispatch Operations and Battery Manager to target new business territories for opportunities to improve service and/or create efficiencies throughout service territories in AAA Northeast 6 States. Travels as needed throughout territory for meetings.
Develops recruiting tools, marketing materials, presentations and negotiating strategies that demonstrate the advantages of new facilities joining the AAA Network.
Supports new providers throughout the onboarding process. Act as a primary contact for new provider leads throughout onboarding and transition to Field Consultant.
Manages External Operations centralized communications with service network. AAA Northeast ISP website content, emails, surveys to help add value and engage our current partners.
Manages compliance team efficiency and effectiveness in supporting service partners through onboarding, contracting and annual compliance requirements. Enhances CRM functionality & implements other tools or processes to simplify doing business with us.
Develops industry knowledge, monitors, and reports on industry challenges. Creates reporting to demonstrate the health and capacity of the AAA Roadside Assistance and Approved Auto Repair Networks.
Self-Development, Team Development, Projects, and other duties as assigned.
- Bachelor’s degree in business, Management or related field is required.
- A minimum of 5-7 years’ experience in a related industry required.
- Management/Leadership Skills
- Consistent collaboration with peers
- Data analysis & reporting
- Prospecting & closing skills.
- Good Presentation skills
- Strong business acumen
- Strong attention to detail
- Deadline-driven and self-starter
- Strong written and verbal communication skills
- Skill and determination to utilize tools and processes that make it easier to do business with us.
- Strong skills with the Microsoft Office platform of products required, specifically Microsoft Dynamics CRM, SharePoint, Excel, Forms, and PowerPoint applications.
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 6.3 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 120 years.
The pay range for this position in Rhode Island is $75,00.00 - $92,625.00. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
