Business Development Representative

Summary:
Identifies opportunities and solicits appointments for Compass Rose Events over the telephone and
email by performing the following duties.
Essential duties include:
 Develop a personalized script to use when calling or emailing prospects.
 Calls prospective customers from designated market area or CRM callback list to qualify leads
and explain Compass Rose offerings.
 Secures appointments for project managers and arranges meeting date and time.
 Accurately maintain CRM by entering names and addresses of prospects solicited,
opportunities and other relevant account information.
 Sends personalized promotional materials to customers via mail and e-mail.
 Regularly communicates with Inside Sales Manager and Project Manager to determine
desired geographic calling region or priority leads to target.
 May inform current and prospective customers of current promotions and new or upgraded
products.
 Attends team meetings.
 Performs geographic research to create accurate daily call list.
 Site territory research as needed.
 Adds new leads as needed.
 Familiar with Compass Rose brand, Marketing materials and website.
 Performs other duties as needed.
 Works as an event manager as needed
Supervisory Responsibilities:
 This job has no supervisory responsibilities.
Competencies: To perform the job successfully, an individual should demonstrate the following
competencies:
 Problem Solving - Gathers and analyzes information skillfully.
 Customer Service - Responds promptly to customer needs; Responds to requests for service
and assistance; Meets commitments.
 Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens
and gets clarification; Responds well to questions; Participates in meetings.
 Written Communication - Writes clearly and informatively; Able to read and interpret written
information. Able to compose letters with accurate spelling and grammar.
 Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to
others' views; Gives and welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interests; Supports everyone's efforts to succeed.
 Motivation - Sets and achieves challenging goals.
 Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or
schedules other people and their tasks.
 Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
 Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality; Applies feedback to improve performance.
 Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase
productivity; Works quickly.
 Adaptability - Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation.
 Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on time.
 Dependability - Follows instructions, responds to management direction; Takes responsibility for
own actions; Keeps commitments; Commits to long hours of work when necessary to reach
goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
 Education and/or Experience: Associate Degree (A. A.) or equivalent from two-year college or
technical school; or six months to one year related experience and/or training; or equivalent
combination of education and experience.
 Language Skills: Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees of
organization.
 Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
 Reasoning Ability: Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations.
 Computer Skills: To perform this job successfully, an individual should have knowledge of MS
Word, Word Processing software, internet and e-mail, Excel is helpful. Knowledge of CRM is a
plus but training is provided.
Certificates, Licenses, Registrations:
 None at this time