Business Development And Customer Service Representative

Position Title: Business Development and Customer Service Representative
Report to: Franchise Business Owner
Status: Part-time or Full-time, Remote
Location: Remote for British Swim School of Nashville (must live in the Greater Nashville, TN area and be able to attend in-person monthly staff meetings)
As a business Development and Customer Service Representative with British Swim School of Nashville, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional Customer Service, processing customer requests, setting up water safety presentations, and answering customers questions while making their experience personable and memorable.
Compensation and Benefits:

• Rewarding job with competitive pay and incentive opportunities.
  • Part-time hourly $15-$18 / hour
  • Full-time salary $36,000 - $42,000
• Access to Profit Sharing after 12 months of employment
• Structured, paid training in the BSS curriculum
• A genuine opportunity for growth within our organization
• An opportunity to make a real difference in the lives of others
• A fun place to work
• Paid time off
• Birthday off with pay
• Professional development assistance

Knowledge, Skills, and Abilities:

• Enthusiastic personality
• Strong sales and Customer Service skills
• Ability to maintain a positive attitude when speaking to customers
• Ability to adhere to a schedule, and follow policies and procedures of British Swim School
• Competent with phone systems, CRM, Google G-Suite
• Able to multitask
• Ability to speak English fluently. Fluency in additional languages, such as Spanish are a plus.
• Satisfactory completion of Jackrabbit (POS and Scheduling) and Call Center SkyPrep online training.

Roles and Responsibilities

• Answer calls, manage online chat, and respond to emails
• Make outbound calls as needed on leads like daycare centers, preschools, mothers groups, etc in conjunction with marketing initiatives
• Manage and resolve customer issues and complaints
• Provide customers with product and service information
• Accurately enter new customer information into system
• Update existing customer information
• Process payments, make class changes, manage move-ups, place orders for pool supplies, manage forms, and applications
• Identify and escalate priority issues
• Make follow-up and outbound calls as needed to follow up on leads
• Enters roll (attendance) sheets into JR
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Attend in person staff meetings as required
• Stay informed with current and upcoming events and promotions in the local marketplace

Qualifications:

• Customer service and sales experience
• High School education or equivalent, some college a plus
  

Flexible work from home options available.