Business Development & Level 2 Engineer

Company Overview:
We are a dynamic IT Managed Service company committed to innovation, teamwork, and unparalleled customer service. We are seeking a Technical Lead with a unique blend of technical expertise and business acumen, capable of steering our team towards new opportunities and growth. This role is instrumental in our expansion, particularly in Boston, offering a robust platform for both technical mastery and Business Development.
Primary Responsibilities:
* On-site support of BioTech Lab environment/end user support/integration of equipment
* Lead technical operations while actively participating in Business Development strategies to expand client base and services.
* Forge and maintain strong relationships with existing and potential clients, identifying opportunities to expand services and increase client satisfaction.
* Collaborate with marketing and sales teams to develop and implement strategies that align technical capabilities with market demands.
* Drive the technical vision and strategy of the company, ensuring it supports overall business goals.
* Mentor and lead the Level 2 Engineering team, fostering a culture of excellence, innovation, and continuous learning.
* Manage key projects, ensuring they meet technical standards, deadlines, and contribute to business growth.
* Provide advanced Level 2 IT support and oversee the integration of complex systems, particularly in the BioTech laboratory sector.
* Conduct business reviews with key stakeholders, presenting technical strategies, achievements, and future plans.
* Participate in industry events, conferences, and networking opportunities to enhance the company's visibility and business prospects.
Knowledge, Skills, and Abilities:
* Strong technical background with the ability to identify emerging technologies and assess their potential business impact.
* Excellent leadership and interpersonal skills, with a talent for building relationships and inspiring teams.
* Strategic thinker with a keen understanding of the IT industry, market trends, and customer needs.
* Proficient in project management, with a track record of delivering projects that drive business growth.
* Effective communicator, adept at conveying complex technical ideas to diverse audiences, including non-technical stakeholders.
Credentials and Experience:
* 4+ years of experience in a technical lead role with significant involvement in Business Development or growth initiatives.
* Relevant certifications and a strong technical background in network and systems engineering.
* Proven experience in strategic planning, client relationship management, and Business Development in the IT sector.
Benefits:
Comprehensive medical insurance, 401k plan, and generous paid vacation time.
Participation in the company's profit-sharing program and potential for performance-based bonuses.
This position is ideal for a visionary leader who excels in both technical and business realms. If you are passionate about driving technological innovation while expanding business horizons, we welcome your application to join our ambitious team.