Address
Form of workHOURS: Monday through Friday 8AM to 5PM. No Holidays, no call and no weekends.
DEPARTMENT: Surgery Associates
SALARY: $19.15 - $30.23/HR
ABOUT MU HEALTH CARE :
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
BASIC FUNCTION AND RESPONSIBILITY:
To perform complex clerical work and supervise staff performing patient account
or patient service activities. Develop and monitor all business functions
related to patient registration, arrival and financial processes within the
front desk environment.
ESSENTIAL FUNCTIONS:
Act as liaison between management, health care providers and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures or working standards.
Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform all aspects of unit specific tasks to ensure all tasks of revenue cycle are completed. Supervise functions of office staff and assist with personnel-related activities including interviewing, hiring, disciplining and termination process.
Maintain accurate provider schedules in computer system. Complex decision-making and problem resolution. Monitor daily workflow and production, adjusting priorities, employee scheduling and operations as necessary to ensure effective services are being provided. Recommend changes in operation to Clinic management to improve efficiency.
Coordinate the procurement of non-clinical equipment, supplies and forms necessary to ensure efficient office operations. Create and monitor cash logs, cash received reports and deposit slips. Maintain compliance with cash handling policies of the institution.
Ensure patient satisfaction by investigating and responding to patient problems and complaints.
Ensure prompt delivery of patient services and other activities, assisting in implementing improvements and enhancements to promote efficient patient flow. Ensure success of the referral and pre-certification process.
Monitor registration errors or reported documentation/coding issues and ensure communications between providers and front desk staff. Resolve billing issues of varied complexity. Oversee and perform accurate daily reconciliation of batched daily work. Oversee the performance of charge capture and payment posting. Provide resources for patient's financial need. May complete unit/department specific duties as outlined in department documents.
KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of coding.
SUPERVISION RECEIVED:
Supervision is received from assigned manager.
SUPERVISION EXERCISED:
Functional supervision is exercised over Service Representatives and other front and business office staff in the clinic.
EMPLOYEE BENEFITS:
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
See a comprehensive list of benefits here.
REQUIRED QUALIFICATIONS:
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Four (4) years of experience in a physician's office, hospital admissions, or patient accounts.
PREFERRED QUALIFICATIONS:
Associate's degree in business. Additional license/certification requirements as determined by the hiring
department.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
PERFORMANCE EXPECTATIONS:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance
reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.
SAFETY SENSITIVE STATUS:
This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.
