Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

This role will be on point to support Third Party functions to the Third Party Governance and Performance Management for the Global Payments Soltuions third party portfolio. The role will work to support strategic planning, leading and delivering special projects that extend beyond business-as-usual third party requirements, and establishing/managing governance routines to enhance the control environment  over the portfolio of third parties.

Responsibilities

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Responsible for driving and executing compliance with the Global Third Party management program.  

• Serve as point for GPS portfolio in execution of required Third Party Requirements routines, Cyber Security escalations, vendor risk assessments (VLRA), Sourcing requests and Third Party strategy

• Serve as Third Party escalation point for Third Party Engagement Managers and Service Delivery Partners

• Oversees the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards

• Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications

• Minimum of 7+ years of Business Control experience with Third Party Management

• Planning and supporting large scale projects experience

• Drive projects to meet critical milestones and identify potential roadblocks for the team

• Drive projects to conclusion

• Manage multiple tasks and stakeholders at once, prioritize workflow and deliver results under pressure and time constraints

• Prioritize daily tasks with project work as well as Ad HOC requests

• Synthesis information and summarize key themes

• Work under pressure, calmly within tight deadlines and escalate appropriately.

• Develop and maintain good working relationships

• Work well and seamlessly within a team without a continuous high level of guidance

• MS Word, Excel, PowerPoint, SharePoint and WebEx experience

Desired Qualifications

• Business control function roles, operations or services experience

• Risk mindset with process and controls experience; actively debate and escalate issues and concerns

• Work effectively in a fast-paced, dynamic, highly matrix and complex environment

• Develop Senior Executive presentations

Skills

• Controls Management

• Oral and Written Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Project Management Skills

• Detail Oriented

• Organizational Skills

• Presentation Skills

• Analytical Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40