Business Assistant

Great Rivers Dental is excited to offer a great opportunity in a wonderful community. As our Business Assistant, you'll be joining a fun and welcoming team, caring for patients in a newly renovated and state-of-the-art facility, enjoying bonus opportunities, as well as working alongside an appreciative doctor dedicated to quality care and growth of the team. As an office, we are committed to prioritizing the comfort of our patients while providing a convenient experience utilizing best-in-class technology.

Great Rivers Dental is looking for someone with a great attitude, a strong work ethic, and excellent leadership capabilities who will be dedicated to living out our Core Values on a daily basis. If that's you, we'd love to have you join us at our private practice in Bethalto, IL!

CORE VALUES:

1. WHY WE’RE HERE: We do it all for the patient. The responsibility of everyone (Doctor, clinicians, and administrative staff) is first and foremost to the health and well-being of the patient by providing care with respect, dignity, and without discrimination.

2. OWN IT: We are proud to be in the dental profession and we take responsibility for our office, job duties, attitudes, and the decisions we make.

3. WORK FOR EACH OTHER: We respect the people we work with, and we know that great teammates serve each other and cheer each other on.

4. EMPOWERED TOGETHER: We aim to encourage growth, both personally and professionally, in each other and ourselves through seeking education, training, coaching, challenges, and opportunities.

5. ACT WITH INTEGRITY: We earn each other’s trust and create a safe environment by being honest, genuine, and doing the right thing - even when no one is watching.

6. THE GOLDEN RULE: We treat others as we would want to be treated. Because it really is that simple.

What we can offer you:

We offer a work environment that you will love, starting with an amazing and collaborative team, and focused on providing best-in-class oral health care to our patients.

• Best in class technology, tools, and efficient systems to keep the office running smoothly and provide excellent care
• Continuous education and unparalleled support to grow your career
• 401k and 401k matching program
• Competitive compensation package
• Generous PTO and paid holidays
• Affordable medical insurance plans
• Dental benefits
• Hourly pay ranging from $17-$26.50 based on experience and skill level
• Opportunity for leadership and to increase hourly pay

Opportunities for additional compensation:

• Path to earn additional hourly pay based on administrative skills
• Additional office-wide incentives/bonus

Job Description & Expectations:

• Responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments
• Schedule patients optimally to meet both the patients’ needs and the office production goals
• Handle patient registration including new patient intake forms and updating established patients’ demographics and medical history
• Collect and post payments for services rendered
• Treatment presentation and financial counseling
• Understanding and experience in handling insurance and billing matters
• Processes insurance payments and ensures timely collection from patients and insurers
• Learn to operate new office technologies, programs, and systems as they are developed and implemented
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Willing to support own team members to accomplish daily activities
• Ability to work independently as well as part of a professional team
• Effectively communicate and develop a strong working relationship with the Dentist and promote teamwork through cooperative and professional behaviors

Job Type: Full-time

Pay: $17.00 - $28.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Work Location: In person