Address
SalarySUMMARY
Performs diversified duties involving an intensive knowledge of company computer software to modify existing programs, methods, and procedures to meet specific needs and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Management and troubleshooting of EDI inbound and outbound documents.
- Conducts analysis of plans, proposals and needs involving the creation and modifications of
- Crystal Reports according to business requirements.
- Install, setup and configure desktops, laptops, and printers according to procedures.
- Troubleshoot and resolve issues with desktops, laptops, and printers.
- Responsible for supporting and troubleshooting the IQMS business system. Help and support the user community as applicable to the IQMS system and functionality.
- Responsible for following System Development Life Cycle (SDLC) best practices on all major projects which include a statement of work, planning phase, design phase, testing phase, user and system documentation, documented implementation plan, execution, and post implementation signoff and review to ensure deliverables meet user's requirements and expectations.
- Creates, updates, and closes help tickets documenting problems and user requests.
- Creates and updates knowledgebase and work instruction documents.
- Follows all departmental procedures to ensure quality requirements are met.
- Performs other duties as required.
QUALIFICATION REQUIREMENTS
- Manufacturing Experience is required to help and support the IQMS ERP system and applications.
- Ability to write Crystal Reports from the initial creation and maintain existing Crystal Reports is highly preferred.
- Working knowledge of SQL language for queries and development of Crystal Reports.
- Working knowledge of EDI to manage and troubleshoot EDI inbound and outbound documents.
- Bachelor's degree in computer science and 5+ years' experience or equivalent combination of education and experience.
