Business Analyst (It) Ii

Business Analyst
Salt Lake City UT- hybrid onsite 3 days per week
3 positions open
Contract through 12/31/2024
Max pay rate: $50.10/hr w2 + benefits
Job Description:
Day to Day Responsibilities of this Position and Description of Project:

• The Customer Service Technologies (CSTech) group supports technology infrastructure that is essential to client delivering a flawless customer support experience.
• The Decision Automation and Product team is responsible for the automation, classification and prioritization of various types of requests that come in from client customers which otherwise would be worked manually.
• Client has a passion to help customers as quickly and accurately as possible.

The Role:

• As a Senior Business Systems Analyst within the Decision Automation and Product team candidate will work with Product Leaders, Operations leaders and business leaders to define and implement on client strategy for an outstanding decision engine.
• The Senior Business Systems Analyst will also work closely with Policy owners to ensure accurate representation of policy and consequences in all business rules.

Responsibilities:

• Requirements elicitation with partners – policy managers, business leaders and turn them into a technical solution.
• Documentation of requirements and reports.
• Transforming requirements into succinct user stories
• Analysis of business rules artifacts (requirements documents, process maps).
• Transforming business rules artifacts into functioning rules

Skills and Experience:

• Analytical Thinking—ability to analyze information, pull data, compare and contrast trending data to draw conclusions and build action plans.
• Critical Thinking—using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Organizational and Project Management—The ability to use technology and project management skills to pull requirements from a project document and successfully complete in a timely manner.
• Solid attention to detail and accuracy.
• SQL or equivalent experience writing and running database queries.
• Leadership—self-motivated, willing to lead, take charge, offer opinions and direction.
• Escalates appropriately when needed.
• Communication—ability to interact with all levels of the organization.
• Listens openly, understands root causes and clearly conveys messages and information.
• Ability to manage multiple projects and tasks simultaneously
• Teamwork—Works effectively with others to accomplish objectives and goals.
• Proven success in contributing to a team-oriented environment.

Qualifications:

• proven track record as a BSA or in a related field
• Contact center experience is an advantage.
• Understanding of complex global marketplaces is a plus.

Pay Range: $45- $50.10/hr w2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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