Address
Form of workJob Description
Duties & Responsibilities:
- Reviews, analyzes, and evaluates business systems and user needs.
- Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
- Maintain and prioritize CRM inbox communications.
- Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
- Formulates systems to parallel overall business strategies.
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
- Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
- Assist with developing and drafting RFPs.
- Assist in deployment and management of end-user reporting tools and platforms.
- Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
- Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
- Reviews, analyzes, and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a project manager.
- Attends all BH CRM meetings as appropriate and assigned.
- Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
- Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
- A certain degree of creativity and latitude is required.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Familiar with relational database concepts, and client-server concepts.
- Ability to organize, evaluate, and present information effectively.
- Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
- Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
- Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
- Ability to meet competing deadlines.
- Strong data management skills.
- Experience in process improvement, project management, and data management
