AddressCore Responsibilities
- Serve as the central point of contact between automation configuration team and business process SMEs
- Gather and review existing process documentation with process SMEs
- Analyze and clearly document business process requirements for the automation build including exception handling scenarios and process metrics such as volumes, SLAs, and cycle times
- Work with business process SMEs to identify potential reengineering opportunities to streamline the use of automation (e.g., use of an application interface vs. a user screen)
- Work with configuration analysts in the collection and documentation of solution design requirements
- Document operational run books that describe the steps of the automated process and exception scenarios
- Facilitate user acceptance testing and support remediation of production defects
- Deliver training to the business process SMEs and their teams on performing the new process using automation
- Align risk and control processes into day to day responsibilities to monitor and mitigate risk
- Experience with business/system analysis and requirements documentation using agile methodology
- Must have strong experience/knowledge of JIRA and ability to organize business and functional requirements into EPIC, stories and maintain product backlog
- Ability to describe non-technical details to a technical audience
- Hands on experience with Power BI is a huge plus
- Proficiency with Microsoft Suite (Word, Excel, Visio, Project) as documentation and visualization skills are critical to this role
- Awareness of automation design and development considerations including Agile methodologies
- Experience in banking, capital markets, or financial operations preferred
- Awareness about projects with API development, data migration, integration with external systems
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
