Business Account Manager

Job Description

Location/Division:

The Drug Product Division - North America (DPD-NA) is one of the five divisions that make up the Pharma Services Group (PSG). We are made up of approximately 4400 colleagues across six sites who specialize in taking sterile injectable and oral solid dose drug products from development to commercialization.

This position would require the candidate to work Monday-Friday 8a-5p at 2110 East Galbraith Road, Cincinnati, OH.

Summary:

Develops and leads the strategic business relationship with commercial and development clients, through understanding the client’s organization and needs, while improving client service and satisfaction in overall best interest of the company. Understands the technical and business specifics with respect to client and business requirements of how they fit with the company on site business strategy, and identifies solutions aligned with these requirements. Builds a foundational relationship with Business Accounts which represent a high level of volume and complexity in a site to generate business growth through identifying and developing business opportunities and partnering with Sales. Serves as a partner to de-escalate critical issues and as a decision maker for day-to-day needs.

Essential Functions:

• Develops and manages the strategic business relationship with existing and new clients. Understands the client's organization and business needs, and driving action based on the company site and network priorities.
• Builds client relationships, partnerships, and identifying growth opportunities with existing clients.
• Facilitates the execution of the portfolio management strategy for a program of clients.
• Drives contract compliance; generates and negotiates new contracts and updates to existing contracts with input from the Business Development Executives, and site leadership.
• Manages site and operations (S&OP) processes; uses business intelligence and client input to drive long-term demand and capacity scenario planning. Assists in development of annual revenue budget.
• Drives growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with the Business Analysts, Quotes, and Sales team.
• Leads pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations.
• Establishes and leads strategic-level client meetings.
• Provides business input to project team members.
• Supports engagement with the Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns.
• Ensures resolution of significant issues with the client through coordination and teamwork of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting company and client’s interests and image. (i.e. batch production issue resolutions and quality investigations).

Minimum Education:

• Bachelor’s degree in science, Business or related field required. Master’s degree in business or science preferred.

Minimum Experience:

• Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities.

Equivalency:

• Equivalent combinations of education, training, and meaningful work experience may be considered.

Competencies:

• Some understanding of project management principles is required.
• Knowledge of GMP and pharmaceutical industry is strongly preferred.
• Able to influence others to reach agreements and adopt a course of action.
• Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers, while leading challenging situations.
• Able to serve as the client advocate, while balancing the company’s priorities.
• Able to identify market opportunities for new and existing clients/products.
• Experience with budgeting and forecasting is required.
• Highly skilled at conflict resolution and negotiation.

Physical Requirements:

Position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pound pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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