Duties and responsibilities include but are not limited to the following:
- Responsible for communicating branch initiatives to staff.
- Communicate branch goals to staff and review Lodestar daily for goal attainment. Conduct one-on-one coaching sessions with staff to help facilitate goal attainment.
- Ensure the branch maintains the highest level of member service at all times. Share member survey results with staff and respond to member surveys as needed.
- Responsible for branch operations.
- Coordinate staff meetings.
- Provide continual guidance and training of employees.
- Ensure branch is operating in compliance with credit union policies and procedures.
- Coordinate maintenance of the building and grounds.
- Complete staff evaluations.
- Track, approve, and report all days off (vacation, etc.) of staff. Maintain timesheets.
- Assist the Human Resources Department in the hiring of new employees for branch positions as needed.
- Perform cash audits.
- Track and report officer security hours for payroll.
- Track and report information needed for incentive purposes.
- Review checks with staff that are taken outside of the check acceptance policy and call members to collect on any returned checks.
- Assist members with the following:
- Consumer Loans.
- Open new member accounts.
- Assist members with certificates, IRA and HSA accounts.
- Serve as a Notary Public and Signature Guarantee for credit union transactions.
- Proactively perform outbound calling to engage membership.
- Perform MSR duties as needed.
- Respond to alarm calls as needed.
- Respond to after-hours situations when necessary.
- Attend training for meetings at the Main Office as necessary including monthly Branch Manager's meetings.
- Open/Close the building on a rotating basis or when needed and serve as Saturday manager.
- Seek new SEG opportunities and promote the credit union through presentations and information tables in the lobby, at schools, and other applicable groups.
Qualifications:
- Bachelor's degree is preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Must be able to work a flexible schedule and travel to other office locations when needed.
- Must be able to sit, walk, and stand frequently.
- Must be able to perform some heavy lifting.
- Banking experience is desired.
Benefits and Compensation:
- Bonus and incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short-Term and Long-Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.