Address
Form of work
SalaryLINCOLNSHIRE, ILLINOIS
JOB DESCRIPTION
JOB TITLE: BOX OFFICE ASSOCIATE
JOB ACCOUNT #: 631105
DEPARTMENT: THEATRE
REPORTS TO: BOX OFFICE SUPERVIOR
ISSUE DATE: MARCH 1, 2024
PURPOSE AND PERFORMANCE GOALS: Theatre Box Office Associate provides quality, value-added professional service in the theatre area to meet or exceed brand standards for quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
- During the annual Subscription Campaign process subscription renewals, changes, new requests, and stage pass memberships
- Assists customers with ticket sales, seat selection, accessible seating, exchanges, and special requests
- Promote theatre subscriptions and stage pass memberships
- Become familiar with current productions by attending dress
rehearsals and performances
- Responsible for working the phones, Box Office window, handling
cash, credit, and gift card transactions, and balancing transactions
daily
SUPERVISORY RESPONSIBILITIES Not applicable
QUALIFICATIONS
The successful candidate will be well organized, dependable, enjoy working closely with other team members, possess accurate communication skills, has solid problem-solving skills, comfortable making decisions within a defined framework, able to handle stress and accurate handling and reporting of
financial transactions.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent
- Previous knowledge logging into and using business computers in
order to be trained on the Audience View and Micros systems
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors and fellow team members
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Must be able to lift/push/pull as necessary, not to exceed 30 pounds. Frequently requires standing, walking, bending, and reaching.
HOURS
Due to the business demands of the theatre, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job –
Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
