Botique Hotel Services Attendent

We are seeking a Botique Hotel Services Attendent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Checks guests in
• Answers incoming calls and responds accordingly 
• Respond to guest needs, requests, and complaints
• Creates, modifies, and cancels guest reservations per guest requests while adhering to company policies and procedures.
• Processes guest payments
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Responds to guest requests and in doing so provides exceptional customer service to all guests and visitors of the hotelCleaning of guest rooms - Making beds, cleaning bathrooms, dusting, vaccuuming and while performing these duties, adheres to company standards, policies, and procedures.
• Maintains overall hotel cleanliness
• Wash/dry/put away, bed linens and guest towels
• Replenish guest ammenities - Towels, Shampoos, Conditioners, Soaps, Coffee, Teas, etc.
• Removes trash from rooms and the facility
• Stocks cleaning cart as needed and maintains the utility/laundry room and front desk area
• Reports all maitenance and low inventory issues to management
• Reports any left guest items to management immediately
• Compliance with all safety and security policies and procedures
• Performs duties as assigned by management

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Background or work related experience in hospitality/customer service is preffered but not
  required. Willing to train the right individual.

Requirements:

• Excellent communication skills, both verbal and written
• Frequent standing, bending, kneeling, moving about the facility
• Must be able to push/pull/lift objects up to 50lbs.
• Takes pride in the work they do
• Ability to multi-task and prioritize tasks efficiently
• Profficiency in using phone systems and other office equipment
• Attention to detail
• Willing to submit to a criminal background check if a postition is offered