Director Of Resident Services For The Avenue

About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview
Position Title:Director of Resident Services (HOA & Community)
Location: Bellevue, WA
Reporting To: General Manager
Status: Exempt, Full-Time
Salary: $110,000 - $130,000/year + bonus
The "Avenue Bellevue" development is looking for a Director ofResident Services / HOA & Community Association to manage and activate the 2 residential HOA associations duties in the newly constructed mixed-use residence project consisting of 365 luxury serviced condominium units in two towers opening November/December 2023, surrounded and in synergy with the 208 rooms and suite first class "InterContinental Hotel Bellevue", convention center, several restaurants, 1.000 unit parking garage and extensive 80.000sf luxury retail space.
EMPLOYEE OWNER POSITION PURPOSE:
The Director ofResident Servicesis responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations for the entire facility management, a world-class 24hours concierge service, regular interaction with and support of Board of Directors, members/homeowners/vendors, meeting attendance, budget preparation, and overall community business and facility management.
JOB DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of 2 separate communities that includes a total of 365 condominiums and co-support for the umbrella Master HOA
• Integration, communication and synergy support of the other existing entities within the Avenue complex (Retail, Garage etc.)
• Integrated management and utilization of the partly shared service supplying division of the hotel (IT, maintenance, housekeeping, finance, operations etc.)
• Support of the retail sales team in a flawless condominium sales procedure
• Buyer/tenant pre-welcome preparations and luxury hand over/arrival experience
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
• Provide management services in compliance with the terms of the management contract
• Set up and maintain all SOPs for operations, owners communication etc.
• World class concierge- service-management organization 24-7-365
• Facility- management including housekeeping and engineering coordination
• Team management including weekly schedule
• Daily reporting to management in writing and personal briefing
• Weekly- and monthly reporting including P&L presentation
• Monthly forecast-, budget- and P&L update
• Provide complete annual-opening budget, operating budget management, fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
• Development of set of templates for pre-sales, welcome-orientation, stay and post-stay matters
• Assist Board and homeowners with problem resolution
• Conduct site reviews and provide oversight of related compliance matters
• Review and submit requests for vendor bids and contracted services
• Attend association meetings, including, but not limited to: annual, turnover, and Board
• Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to each assigned community
• Oversee all aspects of the client's relationship with our Company to ensure success and retention
• Work independently, with little oversight, and with accountability to executive management for the end result achieved
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
• Share afterhours emergency phone duties (as directed by your supervisor; for CAMs and above)
• Other duties and special projects as assigned

Qualifications
QUALIFICATIONS:

• High School Diploma (or equivalent); Associate's Degree preferred
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Experience in HOA software (AppFolio, BuildingLink, etc.)
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

SUPERVISION:

• Owner's and development management team

SCHEDULE & TRAVEL:

• This position may require occasional long hours to meet business needsWhy work for Pyramid?
  Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.
  What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
  To care for you and your family, we also offer a comprehensive benefits program.
  Your financial well-being:
  
  • Competitive Salary
  • Competitive Matching 401K
  • Basic Life and Accidental Dismemberment Insurance
  • Basic Long-Term Disability Insurance
  • Life Insurance buy-ups
  
  Your/your family's health care:
  
  • Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date
  • Express Scripts Online Pharmacy
  • Health Savings Account
  • Healthcare Flexible Saving Account
  • Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
  • Supplemental Short-Term Disability Insurance
  • Employee Assistance Program
  • Pet Insurance through Figo
  
  Your time off:
  
  • Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)
  • Paid Time Off
  • Paid Holidays
  
  Your day-to-day:
  
  • Commuter benefitsa
  • Stellar back-of-house facilities
  • Dry cleaning for uniforms and work attire
  • Support, training, and mentorship from management
  • Employee Recognition Programs
  • Career growth opportunities
  
  Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
  We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
  So, join us and you'll become part of our hotel family.

Compensation Range
The compensation for this position is $110,000.00/Yr. - $130,000.00/Yr. based on qualifications and experience.