New Marriott Hotel - FT Guest Services Agent (Mon - Fri 7am-3pm)

Fairfield Inn Issaquah, WA

Come and see for yourself how rewarding a career with InterMountain Management can be!

There are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like 100% employer paid health insurance, vacation time, and competitive compensation, including bonus potential, are valuable incentives. We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices. Employee integrity is reciprocated through mutual respect and forthright communication. We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. No matter the position, InterMountain Management delivers constant training and support for a rewarding career.

Join InterMountain Management and allow your talent to shine!

Full Job Description

We are looking for a FT Hotel Front Desk Agent (Mon - Fri 7am-3pm) to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like FOSSE and MARSHA is a plus, but not required
• Understanding of how travel planning websites operate, like Booking and Expedia is a plus, but not required
• Customer service attitude, this is a MUST
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person