Concierge For Resident Services/Hoa

About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview
The "Avenue Bellevue" development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers, surrounded and in synergy with the 208 rooms and suite first class "InterContinental Hotel Bellevue", convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
To act as an ambassador of the Homeowners Association/Residences by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. Must provide extremely professional customer service to all residents.
We are looking for Full-Time HOA Concierge to act as an ambassador of the Homeowners Association/Residences by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. Our HOA Concierge must provide extremely professional customer service to all residents.
Every day is different, but you will mostly:

• Greet residents immediately with a friendly and sincere welcome.
• Exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, childcare, florists, etc.
• Distribute materials such as brochures of local attractions or other information
• Assist residents with food and beverage, including serving and cleanup.
• Field resident complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy business activity.
• Plan and implement detailed steps by using experienced judgement and discretion.

Qualifications
What we need from you:

• Prior concierge or Front Desk experience required.
• CPR certification and/or First Aid training preferred but not required.
• Applicants with additional language skills preferred.

Note: The HOA functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Why work for Pyramid?
Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
To care for you and your family, we also offer a comprehensive benefits program.
Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance

• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family's health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date

• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance

• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)

• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits

• Stellar back-of-house facilities
• Dry cleaning for uniforms
• Support, training, and mentorship from management
• Employee Recognition Programs

• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Compensation Range
The compensation for this position is $22.00/Hr. - $24.00/Hr. based on qualifications and experience.