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Form of workJob Description
Job Summary:
Major responsibilities: under close supervision perform basic, routine administrative duties following well defined, standard procedures; assist with document processing; assist in compiling special reports and request information from other areas; assist in filing and retrieval of information in electronic formats; communicate via email (Microsoft Outlook) as necessary; use keyboard (computer) to enter data, perform calculations and/or retrieve information; use 10-key calculator; operate a wide variety of electronic and mechanical office equipment; complete daily billing workflows, usage history requests, and reports; and perform repetitious tasks with accuracy.
Essential Job Functions & Tasks:.
Communication and interpersonal skills:
1. Listens to and understands written and verbal instruction.
2. Communicates effectively with coworkers and other employees and/or customers outside work area.
3. Answers customer inquires clearly and with a friendly, helpful tone.
4. Works effectively and productively with others, and actively helps others with assignments as necessary to maintain department productivity.
Customer focus:
1. Answers customers' questions but knows when appropriate to refer questions or issues to others.
2. Actively learns the function of the department and each employee's responsibility to assist customers more effectively.
3. Exhibits concern and sensitivity to others.
Problem solving and initiative:
1. Applies basic education and training in job responsibilities and assignments.
2. Asks questions when unsure of how to handle an assignment.
3. Demonstrates ability and initiative to handle assignments beyond the basic, routine level.
Basic Qualifications: Education requirements are listed below:
High school or GED
Work Experience requirement listed below:
At least six months' experience in utilizing administrative office procedures, practices, and equipment.
Other Requirements:
Physical demand level is Sedentary
1. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
2. Must have good analytical and problem solving skills.
3. Must be proficient in MS Excel and 10-key calculator.
4. Must have a positive attitude and be self-motivated.
5. Must be detail oriented and accurate.
6. Must be punctual, flexible, and adaptable to ever changing demands and workloads.
7. Must be able to travel in order to attend meetings, training, and other company requirements.
8. Must be available to work overtime during excessive workload times and/or during storm restorations.
9. Must be able to handle stress and a demanding workload.
10. Must be able to see information on computer screen and use computer keyboard.
12. Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings.
13. Must be able to sit for long periods of time (min of 8 hr shifts).
Major responsibilities: under close supervision perform basic, routine administrative duties following well defined, standard procedures; assist with document processing; assist in compiling special reports and request information from other areas; assist in filing and retrieval of information in electronic formats; communicate via email (Microsoft Outlook) as necessary; use keyboard (computer) to enter data, perform calculations and/or retrieve information; use 10-key calculator; operate a wide variety of electronic and mechanical office equipment; complete daily billing workflows, usage history requests, and reports; and perform repetitious tasks with accuracy.
Essential Job Functions & Tasks:.
Communication and interpersonal skills:
1. Listens to and understands written and verbal instruction.
2. Communicates effectively with coworkers and other employees and/or customers outside work area.
3. Answers customer inquires clearly and with a friendly, helpful tone.
4. Works effectively and productively with others, and actively helps others with assignments as necessary to maintain department productivity.
Customer focus:
1. Answers customers' questions but knows when appropriate to refer questions or issues to others.
2. Actively learns the function of the department and each employee's responsibility to assist customers more effectively.
3. Exhibits concern and sensitivity to others.
Problem solving and initiative:
1. Applies basic education and training in job responsibilities and assignments.
2. Asks questions when unsure of how to handle an assignment.
3. Demonstrates ability and initiative to handle assignments beyond the basic, routine level.
Basic Qualifications: Education requirements are listed below:
High school or GED
Work Experience requirement listed below:
At least six months' experience in utilizing administrative office procedures, practices, and equipment.
Other Requirements:
Physical demand level is Sedentary
1. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
2. Must have good analytical and problem solving skills.
3. Must be proficient in MS Excel and 10-key calculator.
4. Must have a positive attitude and be self-motivated.
5. Must be detail oriented and accurate.
6. Must be punctual, flexible, and adaptable to ever changing demands and workloads.
7. Must be able to travel in order to attend meetings, training, and other company requirements.
8. Must be available to work overtime during excessive workload times and/or during storm restorations.
9. Must be able to handle stress and a demanding workload.
10. Must be able to see information on computer screen and use computer keyboard.
12. Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings.
13. Must be able to sit for long periods of time (min of 8 hr shifts).
