AddressJob Objective: The Billing Analyst is responsible for supporting Industrial Services billing, including service order reconciliation, sales approval, change order requests and settlement, project waivers/releases, final invoicing, and management of customer records, while supporting other team members with issues that arise such as credit/rebills and collections disputes. A successful Senior Industrial Services Invoicing Analyst is capable of coordinating with a dispersed team across multiple geographies and functions, including Sales, Operations and Finance, while embodying the values of Safety, Quality, Delivery, and Cost excellence.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties requested by management.
Industrial Service Order Management
- Complete reconciliation of completed service orders for assigned service lines
- Collaborate with Sales and Operations teams to determine any required invoice adjustments
- Coordinate with customer contact for request and settlement of change orders
- Invoice service orders upon receipt of all required documentation and approvals
- Maintain contract documentation and tracking to ensure accuracy of invoicing and payment applications
- Complete and submit all required customer documentation, such as lien releases
- Respond to customer inquiries regarding invoice details and billing information
- Prepare monthly management reporting, including project paperwork status reports and unbilled/unearned project reports.
Industrial Service Team Support
- Support Customer Service team with creation and maintenance of required customer accounts
- Serve as administrator for all RRS customer portal accounts (Ariba, Coupa, GEP, Transcepta, etc.)
- Assist credit department with collection of customer invoices
- Maintain service records and files according to record retention policies
- Aid other members of the Industrial Services team with resolution of invoicing issues and credit/rebill needs
- Respond to audit requests, as received
- Assist Sales team with changes/updates to customer information to ensure accurate reporting
- Serve as primary “knowledge hub” for Industrial Service Order-to-Cash process
Other
- Professionally represent the company at all times ensuring quality customer service
- Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
- Support corporate programs, goals, and initiatives of the company
- Maintain communication with management with regards to problems and opportunities in the business
- Work overtime as needed
Knowledge, skills, and abilities:
- Minimum education required— high school diploma or related & relevant work experience.
- Interpersonal skills. Above-average verbal/written communication skills.
- Must have a high degree of patience to address issues as they arise relating to customers and internal stakeholders
- Computer skills, Word, Excel, Powerpoint
- Capable of analyzing issues and developing solutions
- Ability to be creative and innovative
- Judgment and decision-making ability
- Listening skills
- Organization and time management skills
Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Vision: minimum vision required to prevent injury from oneself and others
- Hearing: perceiving the nature of sounds with or without correction
- Talking: expressing or exchanging ideas by means of the spoken word
- Cognitive: abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending
- Climbing ladders, stairs, and ramps
- Balancing, pushing, and pulling
- Crouching, kneeling, reaching, and grasping objects
- Walking: move about inside the office and/or branch facilities as well as airport/travel needs
- Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
- Capable of traveling as required
Compensation: 30 / hr
