Associate Billing Analyst

Responsible for leveraging a variety of data platforms and analytical tools to assess and convert data into actionable business insights. Builds tools to automate reporting and generate insights allowing clients to quickly and accurately see how WFM stores, regions, products and processes are performing. Uses data to influence business and retail decisions across the company. Identifies, develops and executes data analyses to uncover areas of business opportunity.
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren’t just a grocery store: we’re world-changers. With your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
This role is based out of our Austin HQs. Embrace a hybrid work environment, spending three days a week in our vibrant Downtown Austin office. Enjoy the perfect blend of in-person collaboration and the flexibility to thrive in your own space. At this time, relocation assistance for this position is not provided.

• Takes ownership and plays a meaningful role in performing billing support duties and responsibilities.
• Ensures / validates complete and accurate processing of billing files prior to submission.
• Completes collections responsibilities associated with designated accounts.
• Leverages understanding billing processes to troubleshoot discrepancies and issues with both Merchandising and Marketing funded programs.
• Provides support to suppliers for questions, invoice discrepancies and investigations.
• Troubleshoots issues with Excel files and application anomalies.
• Performs data audits to ensure accurate data alignment. Creates and reviews monthly aging files.
• Contributes to improving applications leveraged by the merchandising team.
• Maintains positive and productive working relationships with suppliers and business partners.
• Assists in report generation for recurring and ad hoc reports.
• Provides backup support for Category Merchants, Marketing Team, and other WFM Team Members.
• Prepares documentation and reports for cross-functional teams (i.e. Accounting).
• Recognizes gaps in billing processes and recommends actions to improve.
• Works with Category Merchant Team Members to ensure data and information are collected, processed and completed on time and as per requirements.
• Handles higher-level specialist activity.
• Works closely with Team Members, customers and partners to understand process-related issues and develop effective solutions.
• Responds to stakeholder inquiries by researching, addressing, and resolving identified issues. Tracks, logs, and investigates all disputed invoices and tracks any applicable refunds.
• Researches and provides data for internal and external audits as required.
• Trains and mentors new Team Members and other specialists.

• Understands billing and related accounting-type administrative support.
• Strong ability to use standard business software such as Word and Excel.
• Alteryx experience a plus.
• Ability to perform business math.
• Proficient in data presentation including charts and pivot tables.
• Experience with data analysis tools, including Everclear.
• Good math, reading, analytical, and deductive / inductive reasoning skills.
• Ability to effectively present information and respond to questions from merchants, business partners, customers, and the general public.
• Solid ability to write and proof-read reports, business correspondence, and procedure manuals.
• Able to build win-win partnerships will all stakeholders and business partners.
• Models excellent customer service and communication skills.
• Able to work independently and in a group.
• Work priorities are set according to pre-determined deadlines.
• Applies knowledge and experience to organize and complete assignments.
• Solves problems using well-understood methods and technologies, refers complex or sensitive issues to higher levels.
• Works on assignments that are semi-routine or moderately complex in nature, recognizing the need for occasional deviation from standard practice.
• Follows standard data and situational analysis practices and procedures.
• Evaluates and resolves issues using knowledge of what information to collect and where to find it.
• Understands the WFM organizational structure, associated hierarchy and approval levels.
• Understands the types and timing of various departmental deadlines and events.
• Understands how the specialist role contributes to and facilitates Team Member, team, leader and business success.

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.