Bilingual (Spanish) Remote Customer Service Rep - Must Reside In New York

After the submission of your application, you will receive an email to complete an online/Verint interview. This online interview must be completed as it takes the place of an in-person/telephone interview.

Bi-lingual (Spanish) Remote work at home, must live in NY State

 Are you interested in becoming part of a dynamic and fast-growing team? 

We are currently seeking highly motivated bi-lingual candidates to join our growing organization as Customer Service Representatives. A Customer Service Representative is responsible for handling inbound calls to a major utility company.

• Must be bi-lingual (Spanish)
• Must have prior call center/Customer Service experience
• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

Work Environment
  Office environment/Work at home
  Ability to lift and/or move 20 pounds with or without accommodation

For Remote Positions:  The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection (no wifi, wifi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.

INDSJ