Remote Customer Service Representative Bilingual

Job description

Are you looking for a remote assignment (with possibility of going permanent staff) where you can really utilize your strong communication and organizational skills? Do you love solving problems and knowing you made a real customer difference? If this describes you, we’d love for you to apply. This is a temp to possbile perm

The Reward Experience Team Advocate role is crucial to our success as it is responsible for responding to client and customer inquiries directly and plays a big part in making recommendations and identifying opportunities for improving our experience.

This temporary position requires strong communication and organizational skills , and the ability to think strategically to solve problems while making good judgment calls to resolve any issues.

You’ll provide customers with detailed and accurate information in a way that is both personable and professional. By problem-solving, troubleshooting and investigating to resolve inquiries or complaints, you will ensure excellent Customer Service, efficient response and maintain high customer satisfaction.

Essential Duties/Responsibilities:

● Manage queue of incoming calls and respond to email inquiries

● Utilize our ticketing system to ensure all inquiries are logged for response and tracking

● Identify and assess customers’ needs to achieve satisfaction and escalate only as needed

● Provide Reward Recipients with accurate, valid and complete information by using the right tools and/or methods.

Attributes of an Ideal Candidate:

● Outgoing, personable and professional

● Ability to adapt/respond to different types of people/situations

● Excellent oral, written and interpersonal communication and presentation skills

● Ability to multitask, prioritize and manage time effectively

● Customer Service Mindset

Requirements:

● Proven Customer Service experience; Experience as a client Service Representative A PLUS

● Strong phone contact handling skills and active listening

● Bilingual Spanish/English Language Skills - A BIG PLUS

Associate or Bachelor Degree Preferred.

Remote Assignment

Job Types: Temporary, Full-time

Salary: $19.00 per hour

930am -6pm ET
10:30am - 7pm ET

Looking for workers who reside in: New York, New Jersey, Pennsylvania, Massachusetts, Atlanta, North Carolina or Florida

( REM123)

Job Type: Contract

Salary: $19.00 per hour