Bilingual Remote Call Center Agent - Richardson, Tx

Position Title: Remote Bilingual Customer Experience Associate

• Must live in Dallas/Forth Worth, TX area
• 10am-7pm M-F & every other Saturday 8am-12pm
• Remote - high speed internet required

Position Summary:

The Bilingual Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.

This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.

Care Center Hours of Operation:

The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.

• M-F 10am-7pm CST
• Saturday 8am-12pm CST rotating (subject to change due to business needs)

Included:

• Overtime opportunities based on business need (time and a half)
• Employee engagement, coaching and pay-for-performance culture
• Monthly Performance Bonus opportunities up to $400 based on performance results
• Structured job advancement and promotion opportunities through Career Progression Program
• Opportunity to learn and participate in different aspects of the business beyond your role

Job Responsibilities:

• Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
• Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
• Assist customers with setting up rental reservations and scheduling tows
• Exhibit a sense of urgency towards daily workload
• Convey empathy and confidence on all internal and external customer interactions
• Respond to inquiries by clarifying, researching, planning, and implementing
• Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
• Execute job while multitasking across multiple communication channels
• Execute department processes and procedures to maintain assignment integrity
• To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
• Always acting in a manner that creates positive outcomes for our customers
• Able to keep customer and company information confidential
• All other duties as assigned by management

Skills:

• Excellent Verbal Communication
• Able to Actively Listen
• Friendly and Pleasant Phone Demeanor
• Computer Based Documentation
• Strong Attention to Detail
• Ability to Multitask
• Problem Solving

Required

• High School diploma or G.E.D
• Bilingual (Spanish)- Must be able to fully communicate in Spanish
• Ability and flexibility to work rotating Saturday's & other work schedules
• Modem and high-speed internet that meet minimum requirements

Preferred Qualifications:

• Six months of customer service experience and/or contact center experience

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you ever worked remotely/from home before?
• Would you have a quiet and distraction free work space for remote work?
• This full time position starts at $18.00 per hour / M-F 10am to 7pm + rotating Saturday 8am-12pm. Would you agree to our terms if we were to offer you a position?

Experience:

• Call Center: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Richardson, TX 75080