Bilingual Patient Care Coordinator- Medical Receptionist

TITLE: Bilingual Patient Care Coordinator- Medical Receptionist

FLSA: Non-Exempt

LEADER: Clinic Manager

LOCATION/S: Tomball, TX USA  77375

TEAM: Clinic Ops

DATE: 1//2024

PAY RANGE: $16 to $18 - Will consider higher compensation for the ideal candidate

SCOPE OF ROLE

New Health MD is in search of professional, responsible, enthusiastic, and patient-focused Bilingual-Spanish- Patient Care Coordinatorto join our growing family. We are seeking a dedicated and capable individualthat will be responsible for providing administrative support to ensure efficient operation of our medical centers. In this role you will support doctors and patients through a variety of tasks related to Patient Care management, organization and communication. This position is the first face and voice interaction with our clients/patients, both in person and over the phone. Managing appointment requests and fielding questions. 

· Bilingual in English and Spanish- Must Have

A successful candidate will be able to juggle multiple duties while remaining calm and providing excellent customer service.

ROLE RESPONSIBILITIES

· Answering and screening incoming phone calls in a professional manner

· Greeting and checking in patients

· Checking out patients and processing payments

· Scheduling and confirming patient appointments,

· Overseeing the flow of patients to ensure the daily schedule runs efficiently and on time,

· Ensuring all patient information is updated and complete in medical records,

· Keeping front reception area organized, clean, and well stocked.

· Being able to show initiative, including anticipating guest or operational needs,

· Perform other duties & errands as requested by management,

· Work closely with management to ensure daily operations run smoothly.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

· High school or GED equivalent

· Minimum of 1-year experience as a Medical Receptionist/front desk/Patient Care Coordinator

· EClinicalWorks experience-highly preferred

· Bilingual in English and Spanish- Must Have

· Excellent Customer Service skills

· Computer literacy

· Proactive and enthusiastic about taking initiative,

· Demonstrates a consistent collaborative and positive attitude.

· High attention to detail and accuracy, as well as verbal and written communication skills

· Ability to work well under pressure, multi-task and meet deadlines without supervision.

· High level of professionalism and confidentiality

· Should have the ability to learn the in-office electronic medical practice management system for scheduling, checking patients in and out, accepting payments, etc.

· Excellent customer service skills

· Desire and ability to help maintain a pleasant, team-oriented atmosphere.

· Must maintain a professional appearance and grooming at all times.

· Fast and accurate typing skills

· Excellent computer proficiency with Microsoft Windows, Excel, Word, Gmail

PROFESSIONAL COMPETENCIES

· Excellent oral and written communication skills

· Respect for patient’s confidentiality

· Compassionate and approachable

· Responsible and trustworthy

· Exceptional organizational skills to ensure that exceptional Patient Care is provided.

· Excellent written and verbal communication skills.

· Bilingual preferred but not required.

LICENSURES AND CERTIFICATIONS

· High school or GED equivalent

WORK ENVIRONMENT

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of NewHealth MD, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.