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SalaryGrow your career with us!
- Do you enjoy talking to people and sharing your experiences?
- Are you a strong communicator who thrives when helping others?
- Do you want to work for a company that values its employees and its culture?
This could be a good fit for you - and for us!
Love Your Patient frees up physicians to focus on Patient Care. True healthcare IT specialists, our patient contact center, cyber security, IT services, and clinical application support teams help providers improve Patient Care and grow their practices. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.
As a Bilingual Patient Care Associate at Love Your Patient, you will be helping improve the healthcare journey for some special patients. Our representatives answer patient phone calls and help them connect with their doctors, aiding by, scheduling appointments, preparing patients for upcoming doctor visits, and registration process for new patients.
We are the first point of contact a patient has with their doctor’s office. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We don’t memorize any phone scripts; we use a guided computer-based process that helps representatives collect the information the doctor needs while talking with patients as people.
Important Attributes for a Patient Care Associate (Bilingual):
- Positive attitude, a true customer service mindset, and a desire to help people
- Excellent written and verbal communication with team members and candidates
- A willingness and commitment to learn new things and grow new skill sets
- The ability to work with multiple monitors and navigate the software
And of course, your skills & proficiencies! This should include:
- High School Diploma/GED
- Minimum 1-year experience of customer service experience
- Bilingual Required (Spanish)
- Strong knowledge of Office 365
- Strong knowledge of working with remote platforms (EMR systems, Patient Sync, Phone Systems, Microsoft Teams)
As a Bilingual Patient Care Associate, we’re counting on you to:
- Use the Workflow intended to combat preventable errors related to patient name, provider name, locations, date, and time
- Be aware of your handle time goals
- Ensuring awareness of the company and client communication
- Scheduling, rescheduling, and canceling appointments
- Connecting patients with care team members
- Interacting in a professional and compassionate manner with a senior population of patients as well as their caregivers and family members
- Empathy and highly developed active listening skills to discern concerns not directly stated by the patient/family member
Why would You want to work with Us?
Being part of the Love Your Patient team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the LYP family provides the best of both worlds – the small team feel and client interactions with our various healthcare providers.
Benefits of working at Love Your Patient:
- Be part of a fun, awesome team
- 9 paid holidays
- 401K Retirement with matching contributions
- Excellent medical, vision, and dental insurance
- Life insurance and disability insurance
- 3 weeks PTO
Top Reasons our Employees Love Being Part of the LYP Family:
- Entrepreneurial Culture
- Fast-paced Flow, with a Variety of Projects
- Collaborative Work Environment
- Training & Certifications
- Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.
