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SalaryWhat is OSU Physicians all about?
We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, determination, teamwork, purpose, compassion, community, pride, integrity”….these are just a few words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization.
We strive to create environments where our colleagues and all those we serve feel empowered to share their full, authentic selves.
Our over 60 physician practices in Central Ohio embody the spirit of teamwork with passionate care for our patients and each other. Our teams are diverse in employees, thoughts, and ideas bringing the full spectrum of a collaborative culture to the big picture – TEAMWORK!
OSU Physicians focuses on entire patient experience, from the minute they call in for an appointment, to being welcomed in the office, and then receiving quality, compassionate, thorough care from our physicians and the entire OSU Physicians healthcare team.
Sound like something you are seeking in your next career adventure? We invite you to keep reading.
What do we offer?
Benefits! It's all about choices. We know that having options and robust benefit plans are important to you. That's why here at OSU Physicians, we offer our employees a flexible, competitive benefit package. Full-time benefits start for individuals working a minimum of 30 hours per week, as well as some benefits available to employees working as little as 20 hours a week. Some of our excellent benefits options and perks include:
- Diverse and Affordable Healthcare Choices: Coverage begins on your First Day of Employment; includes Medical, Dental, Vision and Prescription Drug Programs.
- Outpatient clinic settings with day shift hours, Monday through Friday.
- Generous Paid Time-Off: Allowing a true work-life balance starting at 18 days per year and 11 paid holidays.
- Competitive compensation and career ladder opportunities
- Retirement Plan: Company contribution of 7.5% to your retirement plan in which you are fully vested from your first day of employment.
- Flexible Spending Accounts (Healthcare and Dependent Care).
- Paid Parental Leave Program
- Tuition Reimbursement Program
We offer the Lifestyle Spending Account (LSA) as part of our commitment to wellness. OSUP offers eligible employees to use the LSA benefit to reimburse personal expense to health, fitness, family, emotional, and social wellness up to $125 quarterly.
What are we looking for in our next new hire?
- High School diploma or equivalent
- One year of customer service experience; or equivalent combination of education and experience.
- Must have been employed at OSUP in a Patient Service Associate Level 2 role or equivalent for a minimum of six (6) months.
- Meet organization’s defined patient satisfaction scores, registration accuracy scorecard metrics, and completes First Impressions Training.
- Skill in problem solving, and ability to manage multiple priorities.
- Ability to convey information both in writing and verbally.
- Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
- Position continually requires demonstrated poise, tact and diplomacy.
- Independent judgment is required to plan, prioritize, and organize a diversified workload.
What will you do?
Assists management in leading the day-to-day operation; coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable
Duties and Responsibilities include, but not limited to:
- Leads the day to day work and productivity of clerical staff.
- Advises and assists staff on problem solving patient/customer issues and on escalated issues.
- Assists supervisor in scheduling employee time off and daily work assignments.
- Acts as the IHIS Superuser.
- Aids management in a variety of areas such as but not limited to hiring, training, employee engagement, performance management, and reinforcing established expectations from management, and scheduling.
