Bilingual Customer Service (Remote Local Only)

These roles will be working remote. Candidates must be local to the Portland area and be comfortable picking up equipment onsite!

A local Healthcare Finance company in the Beaverton area is looking for energetic, and motivated Bilingual Customer Service Reps to join their team. They offer great benefits as well as 401k, PTO, and holidays if you get hired on direct.

Job Description:

• In this role you will handle both inbound and outbound phone calls to help patients using the program that helps manage peoples medical expenses.
• You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders.  
• You will place outbound calls to account holders, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
• You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM.

Qualifications:

• 1-2+ years of customer support/call center experience
• Experience in a hospital and/or financial services environment, including knowledge of HIPAA and/or Financial Privacy requirements is preferred
• Ability to type with speed and proficiency, computer literacy and attention to detail
• Must be Bilingual in Spanish

**If Interested:

Please apply and email Derek at Dmautz @teksystems.com

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.