Airport Customer Service Agent Bilingual

Position Summary Details

The Customer Service Agent provides assistance and information to airport passengers.

Essential Functions

• Acts as a Welcome Ambassador for arriving passengers
• Greets and engages with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries
• Explains to passengers what services are available to them at the airport

Responsibilities

• Provides assistance to Porter’s Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
• Assists with baggage as required, including pushing baggage carts
• Monitors and enforces carry-on baggage size requirements in accordance with Porter’s carry-on baggage control program
• Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provides assistance to passengers using Porter kiosks to check-in
• Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfers and distributes wheel chairs  between mainland and Airport Terminal
• Assists with re-stocking check-in and gate positions
• Provides ground transportation or curbside assistance
• Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.
• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy
• Other duties as assigned

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer Service Experience
• 1 yr of similar work experience

Job Type: Part-time

Pay: $19.50 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Portland, OR 97218: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person