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SalaryJob Description
The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHSHHS, Division of Community Access, Centralized Eligibility Unit, is seeking a Customer Service Benefits Specialist (Income Maintenance Worker 2) to assist vulnerable individuals in applying for or renewing facility or waiver benefits.
Summary:
This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM with overtime as needed. This position will typically work from their home. The starting salary for individuals new to employment with the State of Iowa is $21.82/hour for this position. New employees are eligible for a raise after completing their first 6 months.
Core Essential Functions:
- Analyze and interpret complex policies and procedures per state and federal regulations.
- Collect and analyze information from customers and 3rd parties to calculate and determine eligibility.
- Communicate effectively via phone, email and in person as needed.
- Meet daily and monthly processing timeframes.
- Prepare written documents and can clearly present, both in writing and orally.
- Effectively manage an individual workload while working within a team.
- Maintain high attendance.
- Demonstrate excellent organizational and critical thinking skills.
- Comply with all State of Iowa regulations and DHS Employee Handbook work rules.
- Excellent case plan development and critical thinking.
- Strong communication and customer service.
- Professional presence and strong work ethic.
- Solid teamwork and consultation.
For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We have a great total compensation package for all our full-time employees, including:
- Eligibility for first raise after 6 months of employment (for new State employees)
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Sixty semester hours (or equivalent academic units) from an accredited college or university;
For additional information, please click on this link to view the job description (Download PDF reader).
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click hereto explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
